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I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.…I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.

Dhanalakshmi Ravichandran

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I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.…I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.

Available to hire

I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.

Skills

JIRA

Experience Level

JIRA

Expert

Language

English

Fluent

German

Intermediate

Tamil

Fluent

Work Experience

Freelance Tester at Testlio

April 1, 2024 - Present

Performed functional and usability testing for mobile and web apps, delivering actionable reports with validated bugs. Ensured software quality and user experience while working independently with global clients across multiple time zones.

Certification Test Engineer at Cinemo GmbH

June 1, 2020 - January 1, 2023

Led pre-certification testing for various major infotainment systems. Designed and executed test plans in compliance with Apple and Google certification standards while coordinating with leading OEM clients.

Customer Service Executive at Indigo Airlines

July 1, 2016 - March 1, 2019

Managed passenger service operations at the airport, including reservations, cancellations, and group ticketing. Provided solutions for disrupted flights, maintaining a customer-focused approach.

System-Level Testing Engineer at Jasmin Infotech

June 1, 2013 - June 1, 2016

Conducted end-to-end testing and certification of audio systems for global brands. Actively participated in certification testing, on various multimedia systems, maintaining best practice documentation.