I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.

Dhanalakshmi Ravichandran

I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.

Available to hire

I am an experienced QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems. I combine this with 3 years in aviation customer service, making me adept at delivering quality assurance and exceptional customer experiences. I am currently seeking remote opportunities where I can leverage my skills in testing and customer support, with immediate availability.

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Skills

Experience Level

Expert

Language

English
Fluent
German
Intermediate
Tamil
Fluent

Work Experience

Freelance Tester at Testlio
April 1, 2024 - Present
Performed functional and usability testing for mobile and web apps, delivering actionable reports with validated bugs. Ensured software quality and user experience while working independently with global clients across multiple time zones.
Certification Test Engineer at Cinemo GmbH
June 1, 2020 - January 1, 2023
Led pre-certification testing for various major infotainment systems. Designed and executed test plans in compliance with Apple and Google certification standards while coordinating with leading OEM clients.
Customer Service Executive at Indigo Airlines
July 1, 2016 - March 1, 2019
Managed passenger service operations at the airport, including reservations, cancellations, and group ticketing. Provided solutions for disrupted flights, maintaining a customer-focused approach.
System-Level Testing Engineer at Jasmin Infotech
June 1, 2013 - June 1, 2016
Conducted end-to-end testing and certification of audio systems for global brands. Actively participated in certification testing, on various multimedia systems, maintaining best practice documentation.

Education

German Language Studies (Level B1 – Certified) at Volkshochschule (VHS)
September 1, 2019 - April 1, 2020
Bachelor of Engineering (Electronics and Communication Engineering) at Sathyabama University
June 1, 2014 - December 1, 2017
Diploma in Electronics and Communication Engineering at Dr. Dharmambal Government Polytechnic College
July 1, 2010 - March 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment

Skills

Experience Level

Expert

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