Jennifer Maame Ama Owusu

Education Consultant at Trip Koach Consult

Design and implement personalized university admissions strategies for prospective students targeting competitive institutions globally. Guide clients through the full admissions life cycle—from school research and shortlisting to essay development, application timelines, and final submissions. Monitor evolving admissions trends and institutional requirements to deliver accurate, up-to-date guidance. Manage a portfolio of concurrent cases, consistently meeting deadlines and achieving high client satisfaction.

Administrative Assistant at Atlas Rent-A-Car

Oversee day-to-day office operations; coordinate driver assignments and serve as the primary liaison between internal teams and external clients. Deliver seamless multi-channel customer support (in-person, phone, email, social media) with high satisfaction. Prepare invoices and receipts and maintain accurate financial and administrative records. Manage confidential filing systems and resolve customer complaints with professionalism and urgency.

Brand Ambassador / Customer Service Agent at eServices Africa Limited

Provided expert customer support across ECG and Africa World Airlines accounts; maintained deep product and policy knowledge. Processed flight reservations, cancellations, and modifications using Radixx Enterprise (AWA account). Achieved a 97% first-contact resolution rate by active listening and solution-focused techniques. Consistently met and exceeded KPIs, including call-time targets and customer satisfaction scores. Documented interactions in CRM systems for continuity; escalated complex issues to specialist teams to minimize disruption.

National Service Personnel at Ministry of Food & Agriculture

Public-facing contact for farmer and community inquiries; provided accurate agricultural information. Contributed to the establishment of the District Assembly Cash Cow Nursery and coordinated district-level National Farmers' Day events. Supported field extension activities and facilitated farmer access to seeds and agro-inputs.

Admin Assistant & Social Media Manager at Triple A Career Consult

Administrative support and social media management for career consulting services; involved in onboarding, content scheduling, and client communications.

Intern at International Federation of Women Lawyers

Gained exposure to legal practice and advocacy; supported casework and research.

Summer Camp Facilitator at Little Flower Foundation

Supported youth programs and facilitated activities.

Intern at PG Advertising

Gained exposure to advertising campaigns and client briefs.

Jim Leech Mastercard Foundation Fellow at Jim Leech Mastercard Foundation

Fellowship focusing on leadership development and social impact.