Available to hire
Hello, I’m Alliah Cheska Llamera. I’m a results-driven Social Media Manager with a knack for creating, managing, and optimizing content across platforms. I specialize in audience growth, engagement strategies, content planning, and analytics to boost brand visibility and support business goals.
I stay current with social trends, translate insights into high-performing campaigns, and enjoy collaborating with teams to deliver creative, measurable results.
Skills
Experience Level
Intermediate
Language
English
Fluent
Work Experience
Customer Support Specialist (Remote) at Veyay
January 1, 2025 - PresentServed as the first point of contact for customers via email; Responded promptly and professionally to inquiries, concerns, and complaints; Provided accurate information about products, services, orders, subscriptions, and policies; Assisted customers with order tracking, returns, refunds, and exchanges; Handled customer support operations using Gorgias for ticket management and Shopify for order processing, refunds, exchanges, and customer account assistance.
Engineering Support at Solution CX
January 1, 2024 - December 31, 2024Conducted technical assessments and documentation requiring accuracy, clarity, and analytical judgment. Created structured reports, summaries, and reviews for clients — developing strong technical writing discipline. Coordinated data evaluation and system descriptions, improving clarity and decision-making.
Design Engineer at Go Solar PH
January 1, 2023 - December 31, 2023Prepared detailed documentation, diagrams, and system layouts requiring high-level clarity and organization. Presented technical concepts to non-technical customers — strengthening skills in simplifying complex topics. Acted as Sales Engineer, handling customer communication, building proposals, and translating benefits into persuasive language.
Education
Bachelor of Science in Industrial Engineering at Lyceum of Alabang Tunasan, Muntinlupa
January 1, 2018 - January 1, 2022Technical Vocational Livelihood at San Pedro Relocation Center National High School
January 1, 2012 - January 1, 2018Qualifications
Certificate of completion in Social Media Management
January 11, 2030 - March 2, 2026Certified Lean Six Sigma Yellow Belt
January 11, 2030 - March 2, 2026National Certificate in Technical Drafting
January 11, 2030 - March 2, 2026Certification of Start writing prompts like a pro
January 11, 2030 - March 2, 2026Certification of Google Prompting Essentials
January 11, 2030 - March 2, 2026Certification of Design Prompts for Everyday Work Task
January 11, 2030 - March 2, 2026Certification of Completion Fundamental SEO Training
January 11, 2030 - March 2, 2026Certificate of Completion in Copy writing course
January 11, 2030 - March 2, 2026Industry Experience
Media & Entertainment, Software & Internet, Professional Services
Skills
Experience Level
Intermediate
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