Visitor Services Employee at the Cleveland Museum of Art working in hopes to become a Freelance Illustrator for Children's books as well as Character Design.

Gretchen Zito

Visitor Services Employee at the Cleveland Museum of Art working in hopes to become a Freelance Illustrator for Children's books as well as Character Design.

Available to hire

Visitor Services Employee at the Cleveland Museum of Art working in hopes to become a Freelance Illustrator for Children’s books as well as Character Design.

Language

Work Experience

Visitor Services Associate at Cleveland Museum of Art
May 1, 2024 - Present
Sells special event/exhibition tickets in Tessitura; assists with wayfinding, answers visitor questions or directs to further resources or other departments; handles phone calls and warm transfers to other departments as needed; conducts membership sign ups and renewals, ensuring up-to-date contact information and addresses; handles visitor complaints and issues and escalates to higher management if needed.
Server & Manager at Skyline Chili
June 1, 2022 - May 1, 2024
Delivered friendly, efficient customer service in a fast-paced dining environment; accurately took orders and handled payments; maintained cleanliness and organization of dining and kitchen areas to uphold health and safety regulations; trained new servers on menu knowledge, customer service techniques, and company policies; supervised daily operations and managed team members.
Freelance Artist at Self Employed
May 1, 2024 - Present
Creates custom artwork tailored to client requests, including portraits and illustrations; manages all aspects of the commission process: consultation, pricing, contracts, and delivery timelines; communicates effectively with clients to understand their vision and provide regular progress updates; delivers high-quality finished pieces in both traditional and digital mediums; adapts to varying project scopes, deadlines, and artistic styles to meet client expectations; utilizes digital illustration software, such as Procreate, to produce polished digital artwork; develops long-term client relationships through professionalism, reliability, and consistent quality.

Education

Associate of Arts at Tri-C
January 12, 2026 - May 1, 2028

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Retail