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I am a results-driven professional with extensive experience in policy management, quality assurance, media analysis, copywriting, project coordination, and digital content analysis. I have a proven track record of improving performance accuracy, reducing errors, optimizing workflows, and leading high-impact training programs. I excel at stakeholder collaboration, data-driven decision making, and strategic guidance. I am recognized for measurable impact on team performance, operational efficiency, and platform/community outcomes. I thrive in cross-functional settings with diverse teams, mentoring colleagues from multiple nationalities, and turning policy changes into tangible improvements. I combine analytical rigor with a keen eye for quality and safety, delivering actionable learning frameworks and scalable processes.…I am a results-driven professional with extensive experience in policy management, quality assurance, media analysis, copywriting, project coordination, and digital content analysis. I have a proven track record of improving performance accuracy, reducing errors, optimizing workflows, and leading high-impact training programs. I excel at stakeholder collaboration, data-driven decision making, and strategic guidance. I am recognized for measurable impact on team performance, operational efficiency, and platform/community outcomes. I thrive in cross-functional settings with diverse teams, mentoring colleagues from multiple nationalities, and turning policy changes into tangible improvements. I combine analytical rigor with a keen eye for quality and safety, delivering actionable learning frameworks and scalable processes.

Giga Managadze

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I am a results-driven professional with extensive experience in policy management, quality assurance, media analysis, copywriting, project coordination, and digital content analysis. I have a proven track record of improving performance accuracy, reducing errors, optimizing workflows, and leading high-impact training programs. I excel at stakeholder collaboration, data-driven decision making, and strategic guidance. I am recognized for measurable impact on team performance, operational efficiency, and platform/community outcomes. I thrive in cross-functional settings with diverse teams, mentoring colleagues from multiple nationalities, and turning policy changes into tangible improvements. I combine analytical rigor with a keen eye for quality and safety, delivering actionable learning frameworks and scalable processes.…I am a results-driven professional with extensive experience in policy management, quality assurance, media analysis, copywriting, project coordination, and digital content analysis. I have a proven track record of improving performance accuracy, reducing errors, optimizing workflows, and leading high-impact training programs. I excel at stakeholder collaboration, data-driven decision making, and strategic guidance. I am recognized for measurable impact on team performance, operational efficiency, and platform/community outcomes. I thrive in cross-functional settings with diverse teams, mentoring colleagues from multiple nationalities, and turning policy changes into tangible improvements. I combine analytical rigor with a keen eye for quality and safety, delivering actionable learning frameworks and scalable processes.

Available to hire

I am a results-driven professional with extensive experience in policy management, quality assurance, media analysis, copywriting, project coordination, and digital content analysis. I have a proven track record of improving performance accuracy, reducing errors, optimizing workflows, and leading high-impact training programs. I excel at stakeholder collaboration, data-driven decision making, and strategic guidance. I am recognized for measurable impact on team performance, operational efficiency, and platform/community outcomes.

I thrive in cross-functional settings with diverse teams, mentoring colleagues from multiple nationalities, and turning policy changes into tangible improvements. I combine analytical rigor with a keen eye for quality and safety, delivering actionable learning frameworks and scalable processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Russian

Advanced

Georgian

Advanced

Work Experience

Policy Subject Matter Expert (SME) at Telus Digital – Latvia

September 1, 2024 - March 1, 2026

Led policy revisions, ensuring compliance with community guidelines, regulatory requirements, and platform standards. Created training programs and resources for moderators and QA, improving first-pass accuracy and team performance. Mentored 20+ team members from 6 nationalities, driving measurable improvements in review quality and decision consistency. Facilitated stakeholder discussions and cross-functional collaboration, implementing critical policy changes. Optimized workflows and training processes, increasing efficiency while maintaining high moderation standards.

Quality and Learning Specialist at Telus Digital – Latvia

June 1, 2023 - September 1, 2024

Increased reviewer accuracy by 10–12% and maintained >95% through targeted feedback, RCA on annotation errors, and refined evaluation rubrics. Reduced recurring quality deviations by 30% by creating clear documentation, classification examples, and escalation paths. Delivered onboarding and upskilling for 120+ analysts, improving knowledge retention to 92% and shortening training duration from 10 to 8 days. Maintained 98% trainee satisfaction while converting rapid policy updates into actionable learning frameworks. Strengthened content safety mechanisms by auditing and escalating high-risk outputs aligned with policy and integrity requirements.

Content Quality Analyst (prev. Content Analyst) at Telus Digital – Latvia

January 1, 2022 - June 1, 2023

Maintained 98% accuracy in high-volume content classification, labeling, and risk detection tasks across sensitive domains. Identified pattern-based risks supporting policy refinements and improved safety workflows. Developed practical examples and scenario-based materials to support peer learning, consistency, and policy adherence.

Media Analyst at Kantar Media UK Ltd / TM I Tri Media Intelligence – Tbilisi, Georgia

May 1, 2018 - January 1, 2022

Analyzed 20+ media rating metrics using SQL, providing accurate trend analysis for broadcasters. Delivered insights on rating fluctuations, content strategy, and audience engagement. Developed interactive dashboards and visualizations enabling data-driven decision-making. Produced performance reports supporting strategic planning, audience growth, and content optimization.

Copywriter at Dallo od

June 1, 2021 - March 1, 2022

Created social media copy, increasing audience engagement by 20–30%. Wrote new newsletters and email campaigns, improving open rates by 15% and click-through rates by 10%. Served as SEO ghostwriter, improving organic traffic by 25%. Conducted competitor research and product benchmarking, informing campaign strategy and messaging. Developed meta descriptions, blog/website content, and campaigns, enhancing search visibility and audience retention.

Project Coordinator at Young Greens

April 1, 2017 - April 1, 2019

Executed educational seminars, summer and winter schools, ensuring high participation and learning outcomes. Traveled across Georgia to organize events and coordinate activities, improving regional outreach. Managed interdepartmental communications, streamlined workflows and cross-functional collaboration. Organized meetings with international partners, strengthened partnerships and project visibility. Oversaw event logistics and stakeholder coordination, enhancing efficiency and program success.