Media Quality & Support Specialist at DanceBug

Media management and quality control; ingest, validate, and organize video and photo data from dance competitions and recitals. Label, set in/out points, convert, and upload media files. Perform QA to ensure codecs, bitrates, and compression meet specs. Remote technical support for in-field photographers and videographers via Slack and phone. Resolve equipment or software issues on location using TeamViewer and other remote tools. Monitor live streams for quality and ensure smooth starts. Data transfers, FTP uploads, and file organization to facilitate access. Resolve data entry issues to maintain database integrity.

Media & IT Engineer at Netflix Animation Studios

IT support specialist across Windows, Mac OS X, and Linux; Tier 1–3 support with minimal disruption. Post-production environments including Avid, Baselight, and DaVinci Resolve; troubleshooting, deploying, and optimizing hardware and software for a seamless user experience.

Media & IT Engineer at The Farm Group

Designed, implemented, and supported post-production software and hardware at the Bristol office (Avid systems, DaVinci Resolve, Baselight, Pro Tools). Installed and maintained Avid Nexus storage; performed system upgrades and IT support for staff and clients. Active Directory user management; Teradici remote workflows; calibrated broadcast monitors with Calman and Klein K10A for optimal performance.

Information Technology Desktop Support at Exeter University

Installed desktops in lecture rooms and theatres; deployed disk images before the academic year; prepared laptops with university OS images for new users. Diagnosed and repaired hardware; installed software including specialist applications for users with disabilities; provided in-person and phone support. Used a ticketing system to triage, track, and resolve user issues.

Resident Care Assistant at See Ability

Provided daily support with personal care, meal preparation, and medication management; fostered relationships to promote independence and personal growth; encouraged creative pursuits and social activities; maintained dignity, respect, and equality.

Resident Care Assistant at Meadow Court

Assisted with personal care, mobility, daily living tasks, including meal preparation and household management. Provided transport to appointments, emotional support, and monitored health needs, including medication administration. Supported individuals in pursuing personal, educational, and employment goals while encouraging social and community engagement.

Media & IT Engineer at Finale Post Production

Collaborated with the Senior Engineer on developing non-linear video editing and grading systems for in-house and remote projects. Handled hardware and software maintenance across multiple sites, and managed equipment upgrades and repurposing in the central machine room to improve operational efficiency.

Media & IT Engineer at Method Studios

Maintained all video, audio, and software systems at Method Studio, ensuring smooth operation in a fast-paced production environment. Assisted with planning, installing, and upgrading technical systems, trained operators on new workflows, and collaborated with the Encore Engineering team to resolve issues quickly. Performed routine maintenance, fault repairs, and monitor calibrations while integrating new technologies to ensure system reliability and performance.

Senior Media & IT Engineer at Sim Digital

Built and installed hardware and software for editing systems, data carts, and dailies setups, while maintaining and repairing all workflow-related systems. Provided cross-platform support for Mac, Windows, Avid, Final Cut Pro, and DaVinci Resolve, and managed Avid ISIS and Facilis Terrablock storage. Calibrated broadcast monitors to meet strict standards, supervised a Junior Post Engineer, and consulted on digital media workflows during camera preps, all while ensuring high-quality customer service.