Gustavo Diaz
Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support.
About
Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support. I excel at driving product adoption, building strong client relationships, and collaborating across Sales, Product, and Engineering to ensure long-term customer success.
I have a proven track record managing high-touch onboarding, guiding clients through multiple platforms, and optimizing the customer experience for organizations of all sizes. I’m proficient with Salesforce, Zendesk, Intercom, and HubSpot, and I enjoy turning complex challenges into smooth, scalable processes.
- 9 years' experience
- Joined March 2026
Languages
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Software & Internet
- Professional Services
- Media & Entertainment
Work experience
Managed B2B client portfolio, leading onboarding initiatives and ensuring clients were fully integrated into the SaaS platform. Delivered tailored product walkthroughs and technical assistance, resulting in improved product adoption and satisfaction. Collaborated with Sales, Product, and Engineering teams to resolve issues and enhance client experience. Created internal knowledge base content, streamlining onboarding documentation and improving team efficiency. Utilized Salesforce for CRM management and process optimization, ensuring consistent customer data tracking.
Led onboarding and training programs for international B2B clients. Acted as escalation point for platform issues, ensuring SLA adherence and customer satisfaction. Worked with development teams to resolve issues and provide product feedback for improvement. Managed CRM records, ensuring data integrity and effective customer tracking for onboarding.
Education
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