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Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support. I excel at driving product adoption, building strong client relationships, and collaborating across Sales, Product, and Engineering to ensure long-term customer success. I have a proven track record managing high-touch onboarding, guiding clients through multiple platforms, and optimizing the customer experience for organizations of all sizes. I’m proficient with Salesforce, Zendesk, Intercom, and HubSpot, and I enjoy turning complex challenges into smooth, scalable processes.…Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support. I excel at driving product adoption, building strong client relationships, and collaborating across Sales, Product, and Engineering to ensure long-term customer success. I have a proven track record managing high-touch onboarding, guiding clients through multiple platforms, and optimizing the customer experience for organizations of all sizes. I’m proficient with Salesforce, Zendesk, Intercom, and HubSpot, and I enjoy turning complex challenges into smooth, scalable processes.

Gustavo Diaz

Project Manager, Product Designer, UX Designer, +2

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Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support. I excel at driving product adoption, building strong client relationships, and collaborating across Sales, Product, and Engineering to ensure long-term customer success. I have a proven track record managing high-touch onboarding, guiding clients through multiple platforms, and optimizing the customer experience for organizations of all sizes. I’m proficient with Salesforce, Zendesk, Intercom, and HubSpot, and I enjoy turning complex challenges into smooth, scalable processes.…Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support. I excel at driving product adoption, building strong client relationships, and collaborating across Sales, Product, and Engineering to ensure long-term customer success. I have a proven track record managing high-touch onboarding, guiding clients through multiple platforms, and optimizing the customer experience for organizations of all sizes. I’m proficient with Salesforce, Zendesk, Intercom, and HubSpot, and I enjoy turning complex challenges into smooth, scalable processes.

Available to hire

Hi, I’m Gustavo Diaz, a customer success professional with extensive experience in SaaS onboarding and support. I excel at driving product adoption, building strong client relationships, and collaborating across Sales, Product, and Engineering to ensure long-term customer success.

I have a proven track record managing high-touch onboarding, guiding clients through multiple platforms, and optimizing the customer experience for organizations of all sizes. I’m proficient with Salesforce, Zendesk, Intercom, and HubSpot, and I enjoy turning complex challenges into smooth, scalable processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Success Manager at Vox Mobile

June 1, 2020 - December 1, 2025

Managed B2B client portfolio, leading onboarding initiatives and ensuring clients were fully integrated into the SaaS platform. Delivered tailored product walkthroughs and technical assistance, resulting in improved product adoption and satisfaction. Collaborated with Sales, Product, and Engineering teams to resolve issues and enhance client experience. Created internal knowledge base content, streamlining onboarding documentation and improving team efficiency. Utilized Salesforce for CRM management and process optimization, ensuring consistent customer data tracking.

Client Relationship Manager at PressReader

June 1, 2016 - June 1, 2020

Led onboarding and training programs for international B2B clients. Acted as escalation point for platform issues, ensuring SLA adherence and customer satisfaction. Worked with development teams to resolve issues and provide product feedback for improvement. Managed CRM records, ensuring data integrity and effective customer tracking for onboarding.