I am a bilingual professional (English & Spanish) with over 10 years of experience in account management, customer success, sales, and project coordination across North America. My career spans diverse industries — from construction and technology to fintech and public programs — where I’ve consistently delivered results by building strong client relationships, managing complex projects, and driving growth. Most recently, I coordinated large scale construction and renovation projects in Canada, acting as the main liaison between clients, safety managers, and subcontractors to ensure scope, schedule, and compliance. Previously, I supported major accounts like Verizon and Chime, where I combined customer service with inbound sales, upselling financial products while maintaining high satisfaction and compliance standards. Earlier in my career, I managed educational and self-development programs for 700+ participants in California, overseeing logistics, events, and participant engagement.

Brandon Cerda Hidalgo

I am a bilingual professional (English & Spanish) with over 10 years of experience in account management, customer success, sales, and project coordination across North America. My career spans diverse industries — from construction and technology to fintech and public programs — where I’ve consistently delivered results by building strong client relationships, managing complex projects, and driving growth. Most recently, I coordinated large scale construction and renovation projects in Canada, acting as the main liaison between clients, safety managers, and subcontractors to ensure scope, schedule, and compliance. Previously, I supported major accounts like Verizon and Chime, where I combined customer service with inbound sales, upselling financial products while maintaining high satisfaction and compliance standards. Earlier in my career, I managed educational and self-development programs for 700+ participants in California, overseeing logistics, events, and participant engagement.

Available to hire

I am a bilingual professional (English & Spanish) with over 10 years of experience in account management, customer success, sales, and project coordination across North America.

My career spans diverse industries — from construction and technology to fintech and public programs — where I’ve consistently delivered results by building strong client relationships, managing complex projects, and driving growth.

Most recently, I coordinated large scale construction and renovation projects in Canada, acting as the main liaison between clients, safety managers, and subcontractors to ensure scope, schedule, and compliance.

Previously, I supported major accounts like Verizon and Chime, where I combined customer service with inbound sales, upselling financial products while maintaining high satisfaction and compliance standards.

Earlier in my career, I managed educational and self-development programs for 700+ participants in California, overseeing logistics, events, and participant engagement.

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Skills

Experience Level

Expert

Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Project Coordinator at Advanced Excavating
August 20, 2023 - December 20, 2025
Coordinated construction and renovation projects for a pharmaceutical client, ensuring scope, schedule, and safety requirements were met; acted as main point of contact between client project managers, safety managers, internal teams, and subcontractors; tracked tasks, schedules, and deliverables; maintained project documentation and provided status updates to stakeholders; resolved issues and coordinated changes to minimize delays and support client satisfaction.
Client Support Specialist at Teleperformance
September 20, 2020 - August 20, 2023
Managed customer accounts for fintech client Chime, providing customer service, app/technical support, and ongoing account assistance; supported users with account setup, transactions, troubleshooting, and in-app functionality to ensure smooth product adoption; identified customer needs and upsold Chime credit products while maintaining high satisfaction and compliance standards; delivered inbound sales, customer service, and technical support for Verizon services; assisted customers with device issues, billing inquiries, plan changes, and service upgrades; met sales, quality, and performance KPIs across both client accounts.
Program & Events Coordinator at State of California
May 20, 2015 - June 20, 2020
Coordinated and delivered educational and self-development programs for 700 participants; managed event logistics, scheduling, coordination, and reporting; collaborated with facilitators and institutional staff to ensure program continuity and compliance; served as Commissioner for the institutional soccer program, overseeing scheduling, team coordination, and conflict resolution; supported participant engagement and retention.

Education

Add your educational history here.

Qualifications

Associate of Arts
January 11, 2030 - March 5, 2026
Customer Service Specialist
January 11, 2030 - March 5, 2026
Alliance for Change Certificate — Social Justice
January 11, 2030 - March 5, 2026
WHMIS
January 11, 2030 - March 5, 2026
Health & Safety Supervisor
January 11, 2030 - March 5, 2026
Working at Heights
January 11, 2030 - March 5, 2026

Industry Experience

Media & Entertainment, Professional Services, Financial Services, Software & Internet, Life Sciences, Healthcare

Skills

Experience Level

Expert

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