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Hi, I’m Valeria Gonzalez, a bilingual professional based in Lima, Peru, with a focus on customer support and interpretation. I enjoy bridging language and cultural gaps to help clients feel heard, respected, and well-supported in every interaction. I’m expanding my technical and language skills through a programming bootcamp and advanced English study, while continuing to deliver accurate, empathetic service in fast-paced environments. I value integrity, confidentiality, and collaborative problem-solving.…Hi, I’m Valeria Gonzalez, a bilingual professional based in Lima, Peru, with a focus on customer support and interpretation. I enjoy bridging language and cultural gaps to help clients feel heard, respected, and well-supported in every interaction. I’m expanding my technical and language skills through a programming bootcamp and advanced English study, while continuing to deliver accurate, empathetic service in fast-paced environments. I value integrity, confidentiality, and collaborative problem-solving.

Valeria Gonzalez

Web Developer, Programmer, UI Designer, +2

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Hi, I’m Valeria Gonzalez, a bilingual professional based in Lima, Peru, with a focus on customer support and interpretation. I enjoy bridging language and cultural gaps to help clients feel heard, respected, and well-supported in every interaction. I’m expanding my technical and language skills through a programming bootcamp and advanced English study, while continuing to deliver accurate, empathetic service in fast-paced environments. I value integrity, confidentiality, and collaborative problem-solving.…Hi, I’m Valeria Gonzalez, a bilingual professional based in Lima, Peru, with a focus on customer support and interpretation. I enjoy bridging language and cultural gaps to help clients feel heard, respected, and well-supported in every interaction. I’m expanding my technical and language skills through a programming bootcamp and advanced English study, while continuing to deliver accurate, empathetic service in fast-paced environments. I value integrity, confidentiality, and collaborative problem-solving.

Available to hire

Hi, I’m Valeria Gonzalez, a bilingual professional based in Lima, Peru, with a focus on customer support and interpretation. I enjoy bridging language and cultural gaps to help clients feel heard, respected, and well-supported in every interaction.

I’m expanding my technical and language skills through a programming bootcamp and advanced English study, while continuing to deliver accurate, empathetic service in fast-paced environments. I value integrity, confidentiality, and collaborative problem-solving.

Skills

Experience Level

Intermediate

Intermediate

Beginner

Beginner

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Bilingual Customer Support Representative at Peru Hop (Freelance) / Interpreter & Medical Interpreter network

November 1, 2024 - Present

Delivered bilingual (English–Spanish) customer support via calls and email, ensuring high client satisfaction. Identified customer needs through effective questioning and problem-solving strategies. Managed interactions using CRM systems while maintaining accuracy and service quality. Strengthened communication, conflict resolution, and multitasking in fast-paced environments. Provided accurate simultaneous and consecutive interpretation in medical and administrative settings. Maintained confidentiality and HIPAA compliance.