Available to hire
I’m a results-driven digital marketing and customer service professional with 15+ years’ experience across B2C and B2B, including contact centres, enterprise retail, and digital client management. I specialise in multi-channel customer engagement, CRM management, content strategy, and inbound methodology, delivering exceptional experiences across phone, email, social media, and live chat. I thrive in remote-first, deliverable-based environments, staying self-motivated, organised, and reliable without close supervision.
I’m expanding my expertise in AI tools, marketing automation, and digital platforms to bring added efficiency to customer-facing and marketing workflows. I’m comfortable managing complex stakeholder needs and adapting brand voice across channels. DBS enhanced is available on request.
Here’s a link to my acting work: Website not available. Sign in: https://www.twine.net/signup
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Service & Social Media Manager at Pirate’s Grog Rum
August 1, 2024 - PresentManaged end-to-end B2C customer engagement across email and phone, handling 5–20 enquiries per week relating to orders, deliveries, and product information. Handled inbound logistics enquiries and liaised with delivery partners to ensure timely resolution and SLA compliance. Maintained HubSpot CRM records, automation workflows, and supported repeat business. Developed and executed content strategy across Instagram and other platforms, managing content calendar and organic growth. Served as first point of contact for escalations, delivering a brand-consistent experience across multi-channel touchpoints.
Social Media Manager at Pirate's Grog Rum
August 1, 2024 - PresentManage end-to-end social media strategy and content creation for an independent drinks brand; plan, create and schedule content across Instagram, Facebook and TikTok; monitor engagement metrics and adjust content strategy to improve reach and audience growth.
Receptionist / Facilities Coordinator at Hatty Blue Agency
January 1, 2024 - PresentDelivered front-of-house and facilities support for high-profile tech clients including Google, TikTok, and Adobe; managed visitor management systems, meeting room coordination, and executive reception duties; maintained a professional, brand-appropriate environment.
Receptionist / Facilities Coordinator (Ad-hoc) at Hatty Blue Agency
January 1, 2023 - PresentDelivered front-of-house and client-facing support for high-profile tech companies, acting as the first point of contact for visitors, staff, and contractors. Managed visitor management systems, meeting room coordination, and executive-level reception duties in fast-paced corporate environments. Maintained professionalism and composure across multiple client sites with differing cultures and processes.
Event Staffing / Hospitality at HOST Staffing
January 1, 2022 - December 31, 2023Event catering, hospitality, and client-facing roles across a range of corporate and public events.
Fine Dining Waiter / Event Staff at HOST Catering
January 1, 2022 - December 31, 2023Delivered premium front-of-house service at high-end corporate and private dining events; maintained professionalism and discretion in demanding, fast-paced environments.
Exam Steward / Ad-Hoc Temp at Gordon Yates Agency
August 1, 2021 - PresentCompleted ad-hoc exam stewarding and varied temporary placements across London; supported exam invigilation and administrative processes, maintaining professionalism across diverse client environments.
Customer Service Advisor at Green Energy UK
June 1, 2021 - August 1, 2021Assisted customers with billing, energy accounts, and tenancy changes; managed in-bound support and new sign-ups
Events Catering / Customer-Facing Hospitality at Bubble Food Catering
May 1, 2019 - May 1, 2020Events catering and customer-facing hospitality work for corporate and public events.
Freelance & Events Work at Various Clients
March 1, 2018 - December 31, 2023Worked across events, hospitality, and catering in fast-paced live environments, building solid customer-facing and communication skills.
Freelance — Acting, Temping & Portfolio Work at Self-Employed
March 1, 2018 - June 30, 2021Maintained active portfolio spanning commercial acting work and catering/hospitality temping; continued professional development and client-facing work through the pandemic period.
IT Technical Specialist / Store IT Consultant at Burberry — EMEIA IT Service
October 1, 2011 - March 31, 2018Managed IT service delivery across 90+ stores, overseeing POS, SAP, and stock management systems; led end-to-end IT setup for new store openings; coordinated vendor relationships, conducted UAT, and delivered training.
IT Technical Specialist / Store IT Consultant at Hatty Blue Agency (Contract)
January 1, 2011 - March 1, 2018Supported 90+ EMEIA stores; managed IT services for POS, SAP, and stock systems; led new store openings including Heathrow T4, Geneva & Roermond; delivered sample sale projects, pricing processes, and festive planning; liaised with vendors to meet SLAs; conducted UAT for devices; coordinated deployment and training globally.
EPOS Support Analyst — 2nd Line at Monsoon Accessorize
January 1, 2008 - October 1, 2011Provided 2nd line EPOS support across 400+ UK stores and 900+ global locations; on-site POS implementation projects and international data processing, wrote SQL scripts and managed reporting.
EPOS Support Advisor (2nd Line) at Monsoon Accessorize
January 1, 2008 - October 1, 2011Supported 400+ UK and 900+ global stores; delivered POS projects in Venezuela, Mexico & Morocco; handled international sales data, markdowns & currency transitions; wrote SQL scripts; managed Business Objects reporting
EPOS Support Advisor — Level 1 at River Island Head Office
April 1, 2006 - January 31, 2008Delivered first-line remote hardware and software support; contributed to system rollouts, upgrades, and internal technical documentation.
EPOS Support Advisor (Level 1) at River Island Head Office
April 1, 2006 - January 1, 2008Provided remote hardware/software support across estate; contributed to rollouts and system upgrades
Customer Service Advisor at Bulldog Communications (TalkTalk)
April 1, 2005 - March 31, 2006Resolved broadband connectivity issues and managed customer complaint escalations; maintained high customer satisfaction scores within KPI-driven environment.
Customer Service / Care Advisor at Bulldog Communications (Talk Talk)
April 1, 2005 - March 1, 2006Resolved broadband issues and escalated customer complaints
Call Controller at Ikon Office Solutions
January 1, 2005 - December 31, 2005Early career role handling call control responsibilities.
Telesales Advisor at Everest Ltd
January 1, 2004 - December 31, 2004Telesales responsibilities in a target-driven environment.
Tele Sales at Everest Ltd
January 1, 2004 - PresentTele sales role
Education
Fundamentals of Digital Marketing at Google Digital Garage
January 11, 2030 - March 7, 2026GNVQ ICT at Barnet College
January 11, 2030 - March 7, 2026City & Guilds – Electronic & Computing at Barnet College
January 11, 2030 - March 7, 2026GNVQ ICT at Barnet College
January 11, 2030 - March 31, 2026City & Guilds — Electronic & Computing at Barnet College
January 11, 2030 - March 31, 2026Google Digital Garage — Fundamentals of Digital Marketing at Google Digital Garage
January 11, 2030 - March 31, 2026Digital Marketing at HubSpot Academy
April 1, 2026 - April 1, 2026Service Hub Software at HubSpot Academy
April 1, 2026 - April 1, 2026HubSpot CRM at HubSpot Academy
April 1, 2026 - April 1, 2026AI Fluency: Framework & Foundations at Anthropic Academy
January 1, 2026 - January 1, 2026Claude 101 at Anthropic Academy
January 1, 2026 - January 1, 2026Intro to Zendesk at Zendesk Training
January 1, 2026 - January 1, 2026Fundamentals of Digital Marketing at Google Digital Garage
January 11, 2030 - April 23, 2026SQL Training at Unknown
January 1, 2011 - January 1, 2011GNVQ ICT at Barnet College
January 11, 2030 - April 23, 2026City & Guilds — Electronic & Computing at Barnet College
January 11, 2030 - April 23, 2026Qualifications
SQL Training
January 1, 2011 - March 7, 2026Fundamentals of Digital Marketing
January 11, 2030 - March 7, 2026SQL Training
January 1, 2011 - March 7, 2026GNVQ ICT
January 11, 2030 - March 7, 2026City & Guilds – Electronic & Computing
January 11, 2030 - March 7, 2026SQL Training
January 1, 2011 - March 31, 2026AI Fluency: Framework & Foundations
January 1, 2026 - December 31, 2026Claude 101
January 1, 2026 - December 31, 2026Fundamentals of Digital Marketing
January 11, 2030 - March 31, 2026Digital Marketing Certification
April 1, 2026 - April 1, 2026Service Hub Software Certification
April 1, 2026 - April 1, 2026HubSpot CRM Certification
April 1, 2026 - April 1, 2026AI Fluency: Framework & Foundations
January 1, 2026 - January 1, 2026Claude 101
January 1, 2026 - January 1, 2026Intro to Zendesk
January 1, 2026 - January 1, 2026Fundamentals of Digital Marketing
January 11, 2030 - April 23, 2026SQL Training
January 1, 2011 - January 1, 2011GNVQ ICT
January 11, 2030 - April 23, 2026City & Guilds — Electronic & Computing
January 11, 2030 - April 23, 2026Industry Experience
Media & Entertainment, Professional Services, Retail, Software & Internet, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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