Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a motivated and dedicated professional with over 9 years of experience in customer service and team leadership. I excel at managing customer interactions and delivering exceptional service in fast-paced environments. I am proficient with various software tools (Microsoft Office, CRM systems, Zendesk, AI platforms), experienced in supervising and training teams, and I communicate effectively in English and Greek. I thrive in collaborative settings and am eager to leverage my skills to drive positive outcomes.…I am a motivated and dedicated professional with over 9 years of experience in customer service and team leadership. I excel at managing customer interactions and delivering exceptional service in fast-paced environments. I am proficient with various software tools (Microsoft Office, CRM systems, Zendesk, AI platforms), experienced in supervising and training teams, and I communicate effectively in English and Greek. I thrive in collaborative settings and am eager to leverage my skills to drive positive outcomes.

Loukia Aletra

Project Manager, Production Manager, Content Producer, +2





I am a motivated and dedicated professional with over 9 years of experience in customer service and team leadership. I excel at managing customer interactions and delivering exceptional service in fast-paced environments. I am proficient with various software tools (Microsoft Office, CRM systems, Zendesk, AI platforms), experienced in supervising and training teams, and I communicate effectively in English and Greek. I thrive in collaborative settings and am eager to leverage my skills to drive positive outcomes.…I am a motivated and dedicated professional with over 9 years of experience in customer service and team leadership. I excel at managing customer interactions and delivering exceptional service in fast-paced environments. I am proficient with various software tools (Microsoft Office, CRM systems, Zendesk, AI platforms), experienced in supervising and training teams, and I communicate effectively in English and Greek. I thrive in collaborative settings and am eager to leverage my skills to drive positive outcomes.

Available to hire

I am a motivated and dedicated professional with over 9 years of experience in customer service and team leadership. I excel at managing customer interactions and delivering exceptional service in fast-paced environments.
I am proficient with various software tools (Microsoft Office, CRM systems, Zendesk, AI platforms), experienced in supervising and training teams, and I communicate effectively in English and Greek. I thrive in collaborative settings and am eager to leverage my skills to drive positive outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Greek, Modern

Fluent

English

Fluent

Work Experience

Customer Service Operations Supervisor at Western Union

January 1, 2022 - Present

Lead and support customer service teams across Cyprus, Germany, Belgium, the UK, Israel and the Netherlands, ensuring high-quality service delivery. Manage customer queries via phone and online platforms (Respond-io, email, CRM). Utilize Microsoft Excel and Word for data management and reporting. Support team collaboration and maintain productivity in a fast-paced environment.

Customer Service Supervisor at Worldline

January 1, 2019 - January 1, 2022

Supervised and mentored a team of customer support agents, ensuring consistent high performance and adherence to company policies. Monitored daily support operations, managed scheduling, and handled escalated customer issues for timely resolution. Collaborated with cross-functional teams (Product, Compliance, IT) to streamline workflows and improve support efficiency. Utilized Microsoft Office, CRM and Zendesk to monitor activity, manage tickets, and analyze performance metrics such as response time, resolution rates, and customer satisfaction.

Customer Service Leader at O2 Network

January 1, 2017 - January 1, 2019

Supervised a team of front-line customer service representatives, ensuring delivery of excellent support in line with O2’s service standards. Handled escalated customer queries related to mobile services, billing, network issues, and device support, ensuring prompt resolution and customer satisfaction. Used internal CRM systems and tools to track interactions and identify service improvement opportunities. Delivered regular training on new products, services and procedures; supported recruitment and onboarding of new team members.