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I am bright, inquisitive and organized with a passion for science and technology. I adapt quickly to new situations and bring a friendly, professional approach to every interaction. I have experience working in GMP environments and a knack for problem solving with strong attention to detail. I enjoy learning through new challenges and collaborating with teams to deliver high-quality results. I communicate clearly with colleagues, customers and suppliers, and I strive for accuracy, compliance and a proactive work ethic in every role.…I am bright, inquisitive and organized with a passion for science and technology. I adapt quickly to new situations and bring a friendly, professional approach to every interaction. I have experience working in GMP environments and a knack for problem solving with strong attention to detail. I enjoy learning through new challenges and collaborating with teams to deliver high-quality results. I communicate clearly with colleagues, customers and suppliers, and I strive for accuracy, compliance and a proactive work ethic in every role.

Anthony Skeine

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I am bright, inquisitive and organized with a passion for science and technology. I adapt quickly to new situations and bring a friendly, professional approach to every interaction. I have experience working in GMP environments and a knack for problem solving with strong attention to detail. I enjoy learning through new challenges and collaborating with teams to deliver high-quality results. I communicate clearly with colleagues, customers and suppliers, and I strive for accuracy, compliance and a proactive work ethic in every role.…I am bright, inquisitive and organized with a passion for science and technology. I adapt quickly to new situations and bring a friendly, professional approach to every interaction. I have experience working in GMP environments and a knack for problem solving with strong attention to detail. I enjoy learning through new challenges and collaborating with teams to deliver high-quality results. I communicate clearly with colleagues, customers and suppliers, and I strive for accuracy, compliance and a proactive work ethic in every role.

Available to hire

I am bright, inquisitive and organized with a passion for science and technology. I adapt quickly to new situations and bring a friendly, professional approach to every interaction. I have experience working in GMP environments and a knack for problem solving with strong attention to detail.

I enjoy learning through new challenges and collaborating with teams to deliver high-quality results. I communicate clearly with colleagues, customers and suppliers, and I strive for accuracy, compliance and a proactive work ethic in every role.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Remote Customer Support Specialist at EverisE

January 1, 2025 - Present

Delivered front-line customer service and support, building rapport with customers to ensure a high-quality care experience. Assisted with pricing mediation, helped customers understand drug costs and options. Troubleshot prescription issues (Rx), prior authorizations, deliveries, reorders, reships and refill requests. Managed enrolment processes, maintained regulatory knowledge, and handled sensitive PHI in compliance with GDPR. Simplified complex information on drug pricing, membership details, shipping, and authorizations. Communicated with physicians and external providers to resolve issues and coordinate care. Collaborated cross-functionally to support members, patients and providers. Maintained empathy, professionalism and high customer satisfaction (KPIs > 90%). Followed protocols for Schedule II medications and acted as a safeguard against fraud.

Customer Support Specialist at Dearden Tech

January 1, 2024 - January 1, 2025

Front line customer care, queries and troubleshooting for client WiFi router installation, placement and topology. Installation and maintenance of dedicated internet services and private site-to-site networks. Handled high-volume inquiries via phone and email, troubleshooting network problems. Provided remote or onsite technical support and maintained knowledge of products and services to deliver accurate assistance.

Manufacturing Technician (MPI & Mould Injection Operator) at Smithstown Engineering

January 1, 2022 - January 1, 2023

Daily operation of MPI and mould injection machinery, adhering to SOPs, GMPs and health & safety regulations. Feeding raw materials, monitoring parameters (temperature, pressure, reservoir level, hold time). Inspected, packaged and labelled moulds used in DePuy Synthes orthopaedics production. Assembled components for Type C or Type D down-poles. Worked autonomously with limited supervision and monitored waste to reduce costs. Performed visual inspections for defects, maintained accurate production records and adhered to GDPs. Adapted to shift changes and evolving processes, consistently meeting production targets and KPIs.