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I'm a KPI-driven and dedicated professional with 15+ years of experience in customer service and sales, and 10+ years of expertise in business management across diverse industries such as retail, marketing, fashion, and hospitality. I design and implement marketing strategies and brand communications, and I excel at building high-performing teams and delivering measurable growth. I am fluent in English and French and bring a client-centric approach to fast-paced environments, with a track record of boosting revenue and customer satisfaction.…I'm a KPI-driven and dedicated professional with 15+ years of experience in customer service and sales, and 10+ years of expertise in business management across diverse industries such as retail, marketing, fashion, and hospitality. I design and implement marketing strategies and brand communications, and I excel at building high-performing teams and delivering measurable growth. I am fluent in English and French and bring a client-centric approach to fast-paced environments, with a track record of boosting revenue and customer satisfaction.

Jean-Luc Cesar

Marketing Strategist, Brand Strategist, Growth Marketer, +2

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I'm a KPI-driven and dedicated professional with 15+ years of experience in customer service and sales, and 10+ years of expertise in business management across diverse industries such as retail, marketing, fashion, and hospitality. I design and implement marketing strategies and brand communications, and I excel at building high-performing teams and delivering measurable growth. I am fluent in English and French and bring a client-centric approach to fast-paced environments, with a track record of boosting revenue and customer satisfaction.…I'm a KPI-driven and dedicated professional with 15+ years of experience in customer service and sales, and 10+ years of expertise in business management across diverse industries such as retail, marketing, fashion, and hospitality. I design and implement marketing strategies and brand communications, and I excel at building high-performing teams and delivering measurable growth. I am fluent in English and French and bring a client-centric approach to fast-paced environments, with a track record of boosting revenue and customer satisfaction.

Available to hire

I’m a KPI-driven and dedicated professional with 15+ years of experience in customer service and sales, and 10+ years of expertise in business management across diverse industries such as retail, marketing, fashion, and hospitality. I design and implement marketing strategies and brand communications, and I excel at building high-performing teams and delivering measurable growth. I am fluent in English and French and bring a client-centric approach to fast-paced environments, with a track record of boosting revenue and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Fluent

Work Experience

Client Advisor at Christian Louboutin

September 1, 2025 - Present

Consistently exceeded individual sales targets and boutique KPIs while executing the Special Order Program in partnership with Paris headquarters.

Assistant Manager at Calvin Klein

November 20, 2024 - September 20, 2025

Provided regular feedback to the GM and District Manager with actionable marketing and business insights that increased store traffic. Developed a culture of hard work and brand recognition across the team, and supported the onboarding and coaching of new employees on expectations and growth.

Sales Coach & Ambassador at Massimo Dutti

September 1, 2023 - October 1, 2024

Developed and implemented processes that increased app-downloads at the cash register, mentored new hires, and leveraged CRM tools to streamline sales and customer service. Used interpersonal and communication skills to reduce complaints and raise customer satisfaction.

Retail Manager at Solid Charm

January 1, 2021 - September 20, 2023

Led store operations, optimized inventory, and enhanced customer experience to drive revenue growth and store performance.

Director at JayLife and Style Marketing Firm

August 1, 2016 - December 20, 2020

Designed and executed comprehensive marketing strategies for clients like Spencer Barnes and Formula One, led a portfolio of 50+ clients, and implemented revenue-boosting initiatives using data-driven marketing and branding activities.