Strategic and team leadership for building a digital community for an edtech startup; scaled from 0 to 8,000+ members through targeted engagement, partnerships, and data-driven campaigns supported by AI-based audience insights. Led 40+ content specialists and subject matter experts, implemented agile workflows and automation that reduced project delivery time by 40%. Built strategic partnerships with industry leaders to develop and collaborate on content programs, leveraging AI-powered research and trend analysis to validate high-impact opportunities. Coordinated cross-functional collaboration across marketing, product, and partnerships to ensure alignment and timely execution.

Assistant Manager - Sales at Xanadu Realty

March 1, 2019 - October 1, 2020

Managed 15+ enterprise B2B accounts, driving 25% revenue growth and 70% client retention through targeted engagement strategies. Monitored product adoption KPIs; provided leadership with actionable insights; delivered successful project implementations; collaborated with marketing and product teams; improved deal closure rate through data-driven outreach and cross-department coordination.

National Coordinator at 4S Facility Services

July 1, 2013 - January 1, 2015

Acted as the central liaison between national clients and internal teams to ensure seamless project execution and customer satisfaction. Coordinated cross-functional teams (finance, legal, operations) to streamline contract management and ensure compliance. Improved operational efficiency and reporting accuracy through process automation and structured workflows. Oversaw invoicing, tender documentation, and operational compliance with precision.

Assistant Manager - Sales at The Home Depot

May 1, 2024 - March 1, 2025

Delivered tailored recommendations through consultative selling, improving customer conversion rates. Collaborated with marketing and product teams to launch go-to-market campaigns and improve deal closure. Enhanced sales and cross-department coordination to drive timely execution and customer satisfaction.

Client Relationship Manager at Open Connection - Telus

March 1, 2025 - Present

Acted as the key liaison for service inquiries, ensuring seamless technical and account support. Analyzed client engagement metrics to identify opportunities for upsell and account growth. Maintained accurate records and ensured compliance with operational processes and reporting. Ensured data accuracy and compliance across transactions and system reporting.