Available to hire
Hi, I’m Waqar Ahmed, a results-driven Business Analyst and IT professional with a Master’s in Commerce (Information Systems and Technology) and a Bachelor’s in Computer Science. I combine analytical rigor with hands-on IT experience to translate business needs into practical tech solutions.
I excel at turning data into actionable insights using Power BI, Tableau, SQL, and Azure, and I thrive in roles that bridge technical teams with business stakeholders. I’m CBAP certified and committed to continuous learning and delivering impact through process optimization and automation.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
IT Support and Floor Walker at St John of God Midland Public Hospital
November 16, 2024 - December 6, 2024Assisted caregivers with uploading MS Authenticator and MS Teams; actively participated in the Site Hypercare Chat; tracked and contributed to the Site Issue Log; supported caregivers in upgrading device software to prerequisites; tested meeting rooms onsite and reported findings; collaborated with CEOs, Change Sponsors, and Change Champions on daily deployment and Hypercare schedules; worked closely with the Project Site Lead and Site Super Users; escalated issues to the Project Site Lead.
ICT Support Officer at Stanley College, West Perth Campus
July 1, 2024 - September 27, 2024Worked on the Student Hub for booking schedules using Google Sites; created various forms for students using Formstack; developed a Power BI dashboard to analyze student activity feedback; collaborated with team to understand requirements and deliver effective solutions; provided technical support and troubleshooting for staff and students across campus systems.
Data Analyst (Capstone Consultancy Project) at Curtin University
February 16, 2023 - July 4, 2023End-to-end analysis of five years of cycling accident data for WestCycle Perth, identifying critical trends and high-risk locations using Power BI and QGIS; developed interactive dashboards to visualize accident patterns; performed spatial analysis (QGIS) to map hotspots and correlate with infrastructure and environmental factors; extracted actionable insights (e.g., time-of-day risks, road conditions) to support evidence-based policy recommendations; collaborated with cross-functional teams to translate data findings into safety improvement proposals; presented findings to stakeholders and documented methodologies for future planning.
IT Support Officer at Hexis Technologies (Pvt) Ltd
February 6, 2018 - February 3, 2020Delivered Level 1/2 technical support for enterprise systems, ensuring high availability for 200+ users; provided exceptional customer service; monitored and responded to critical IT requests through multiple channels; administered Microsoft 365 and Azure AD environments, managing user lifecycle processes and security group memberships; led the organizational transition to cloud-based collaboration tools (SharePoint Online and Teams); resolved complex issues with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Education
Master of Commerce (Information Systems and Technology) at Curtin University, Bentley, WA
January 11, 2030 - July 4, 2023Bachelor of Science in Computer Science at The University of Lahore, Pakistan
January 11, 2030 - September 10, 2018Australian Computer Society Professional Year Program at Stanley College, West Perth, WA
January 11, 2030 - October 18, 2024Australian Computer Society Professional Year Program at Stanley College, West Perth, WA
January 11, 2030 - October 18, 2024Master of Commerce (Information Systems and Technology) at Curtin University, Bentley, WA
January 11, 2030 - July 4, 2023Bachelor of Science in Computer Science at The University of Lahore, Pakistan
January 11, 2030 - September 10, 2018Qualifications
Certified Business Analysis Professional (CBAP®)
January 11, 2030 - March 9, 2026CompTIA Cloud Essentials+ (ACS)
January 11, 2030 - March 9, 2026Security Operations Certificate II
January 11, 2030 - March 9, 2026WorkSafe Construction Induction Training (White Card)
January 11, 2030 - March 9, 2026First Aid & CPR
January 11, 2030 - March 9, 2026Responsible Service of Alcohol (RSA)
January 11, 2030 - March 9, 2026Master of Commerce (Information Systems and Technology)
January 11, 2030 - July 4, 2023Bachelor of Science in Computer Science
January 11, 2030 - September 10, 2018ACS Professional Year Program
January 11, 2030 - March 9, 2026Certified Business Analysis Professional (CBAP®)
January 11, 2030 - March 9, 2026CompTIA Cloud Essentials+ (ACS)
January 11, 2030 - March 9, 2026Security Operations Certificate II
January 11, 2030 - March 9, 2026WorkSafe Construction Induction Training (White Card)
January 11, 2030 - March 9, 2026First Aid & CPR
January 11, 2030 - March 9, 2026Responsible Service of Alcohol (RSA)
January 11, 2030 - March 9, 2026Industry Experience
Software & Internet, Healthcare, Education, Professional Services, Government
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Hire a Web Developer
We have the best web developer experts on Twine. Hire a web developer in Perth today.