Hi, I'm Amber Santiago. I’m a community manager with over eight years of experience building and managing online communities across Discord, Reddit, TikTok, Instagram, Twitter/X, Threads, Facebook, and YouTube. I’ve helped creator communities grow from small groups to thousands of engaged members and I’m known for fostering welcoming spaces, resolving sensitive conversations, and turning feedback into action. I like partnering with brands and creators to shape onboarding systems, moderation guidelines, and engagement activities that boost participation and retention. I emphasize healthy, constructive discussions and cross-functional collaboration to align messaging and grow communities that support health, education, and advocacy.

Amber Santiago

Hi, I'm Amber Santiago. I’m a community manager with over eight years of experience building and managing online communities across Discord, Reddit, TikTok, Instagram, Twitter/X, Threads, Facebook, and YouTube. I’ve helped creator communities grow from small groups to thousands of engaged members and I’m known for fostering welcoming spaces, resolving sensitive conversations, and turning feedback into action. I like partnering with brands and creators to shape onboarding systems, moderation guidelines, and engagement activities that boost participation and retention. I emphasize healthy, constructive discussions and cross-functional collaboration to align messaging and grow communities that support health, education, and advocacy.

Available to hire

Hi, I’m Amber Santiago. I’m a community manager with over eight years of experience building and managing online communities across Discord, Reddit, TikTok, Instagram, Twitter/X, Threads, Facebook, and YouTube. I’ve helped creator communities grow from small groups to thousands of engaged members and I’m known for fostering welcoming spaces, resolving sensitive conversations, and turning feedback into action.

I like partnering with brands and creators to shape onboarding systems, moderation guidelines, and engagement activities that boost participation and retention. I emphasize healthy, constructive discussions and cross-functional collaboration to align messaging and grow communities that support health, education, and advocacy.

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Work Experience

Freelance Community Manager at Self-Employed / Freelance
January 1, 2016 - Present
Led the development and management of online communities across multiple platforms (Discord, Reddit, TikTok, Instagram, X/Twitter, Threads, Facebook, YouTube); scaled creator communities from 10 to 500+ engaged members within three months using structured engagement strategies; served as the public-facing voice; resolved conflicts; built onboarding systems and recurring engagement activities to improve participation and retention.
Support Specialist at The Lactation Network
January 1, 2018 - June 1, 2020
Provided member support and built onboarding processes, contributed to community engagement initiatives, and moderated online spaces to foster a welcoming, safe environment for health-focused communities.

Education

Bachelor's in Visual Communications at Edmonds College
January 11, 2030 - March 9, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Healthcare, Non-Profit Organization, Education, Professional Services