Mark Ian C. Martin

Senior Business Analyst / Technical Business Analyst at SMITS, INC. (IT Company of San Miguel Corporation)

Gained and analyzed business requirements for existing processes, defined BRD/FRD, performed requirements analysis, conducted workshops, and coordinated with System Analyst, Developers, and Testers to design, prototype, and implement solutions. Led End-to-End SDLC activities, drove UAT and acceptance testing, managed change requests, and maintained requirements traceability, risk assessment, and status updates with stakeholders. Collaborated with Product Owners and domain experts to ensure alignment with business goals, and supported post-implementation support and documentation.

Office 365 Trainer / SharePoint Specialist at SMITS, INC. (IT Company of San Miguel Corporation)

Delivered governance for Office 365 and SharePoint Online; created user manuals and process workflows; coordinated migrations; performed QA and UAT; designed SharePoint site structures and dashboards; collaborated with developers and clients for training and knowledge transfer; supported end users with onboarding and ongoing guidance.

Product Owner at SMITS, INC. (IT Company of San Miguel Corporation)

Own backlog and define product vision and roadmaps; translate business needs into user stories and acceptance criteria; coordinate with Agile teams (developers, testers) to deliver increments; continuously refine backlog, manage stakeholder expectations, and ensure alignment with business objectives; collaborate with product owners, architects, and client teams; remove blockers to ensure sprint goals are achieved.