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I am Sonakshi Gupta, a results-driven business analyst and program delivery professional with a passion for turning data into actionable insights and guiding cross-functional teams through large-scale technology deployments in retail and telecommunications. I thrive on stakeholder alignment, process optimization, and delivering solutions that elevate operational efficiency and customer experience. I have led AI and automation initiatives, built Power BI dashboards, and steered programs from planning through UAT and rollout. I bring hands-on experience with Agile/Scrum, CRM/ERP ecosystems (Salesforce, SAP), and tools like Jira and Confluence, enabling clear communication, rapid iteration, and measurable business value in fast-paced environments.…I am Sonakshi Gupta, a results-driven business analyst and program delivery professional with a passion for turning data into actionable insights and guiding cross-functional teams through large-scale technology deployments in retail and telecommunications. I thrive on stakeholder alignment, process optimization, and delivering solutions that elevate operational efficiency and customer experience. I have led AI and automation initiatives, built Power BI dashboards, and steered programs from planning through UAT and rollout. I bring hands-on experience with Agile/Scrum, CRM/ERP ecosystems (Salesforce, SAP), and tools like Jira and Confluence, enabling clear communication, rapid iteration, and measurable business value in fast-paced environments.

Sonakshi Gupta

Project Manager, Data Analyst, Data Scientist, +2

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I am Sonakshi Gupta, a results-driven business analyst and program delivery professional with a passion for turning data into actionable insights and guiding cross-functional teams through large-scale technology deployments in retail and telecommunications. I thrive on stakeholder alignment, process optimization, and delivering solutions that elevate operational efficiency and customer experience. I have led AI and automation initiatives, built Power BI dashboards, and steered programs from planning through UAT and rollout. I bring hands-on experience with Agile/Scrum, CRM/ERP ecosystems (Salesforce, SAP), and tools like Jira and Confluence, enabling clear communication, rapid iteration, and measurable business value in fast-paced environments.…I am Sonakshi Gupta, a results-driven business analyst and program delivery professional with a passion for turning data into actionable insights and guiding cross-functional teams through large-scale technology deployments in retail and telecommunications. I thrive on stakeholder alignment, process optimization, and delivering solutions that elevate operational efficiency and customer experience. I have led AI and automation initiatives, built Power BI dashboards, and steered programs from planning through UAT and rollout. I bring hands-on experience with Agile/Scrum, CRM/ERP ecosystems (Salesforce, SAP), and tools like Jira and Confluence, enabling clear communication, rapid iteration, and measurable business value in fast-paced environments.

Available to hire

I am Sonakshi Gupta, a results-driven business analyst and program delivery professional with a passion for turning data into actionable insights and guiding cross-functional teams through large-scale technology deployments in retail and telecommunications. I thrive on stakeholder alignment, process optimization, and delivering solutions that elevate operational efficiency and customer experience.
I have led AI and automation initiatives, built Power BI dashboards, and steered programs from planning through UAT and rollout. I bring hands-on experience with Agile/Scrum, CRM/ERP ecosystems (Salesforce, SAP), and tools like Jira and Confluence, enabling clear communication, rapid iteration, and measurable business value in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Business Analyst – Retail Technology & Program Delivery at Lululemon Inc.

October 1, 2024 - December 1, 2025

Led Agile implementation across 12 cross-functional teams, standardizing delivery workflows in Jira and Confluence, improving project transparency and on-time delivery by 40%. Managed a large-scale hardware rollout across 100 retail stores, directing a 15-member cross-functional team. Designed a 10-store pilot deployment strategy, scaling to 90 additional stores with zero downtime. Built Power BI dashboards tracking infrastructure performance, vendor metrics, and store technology uptime, improving executive reporting efficiency by 55%. Led sprint planning, stand-ups, and backlog prioritization, aligning engineering, operations, and finance stakeholders on delivery milestones. Implemented a peak-season technology support strategy by analyzing data to identify top 15 locations, reducing incident response time and improving system uptime.

Business Analyst – AI & CRM Implementation at Rogers Communications

March 1, 2023 - September 1, 2024

Led the implementation of an AI-powered call center automation platform, coordinating teams across IT, data science, and operations. Defined business requirements, workflow logic, decision trees, and acceptance criteria for AI-driven automation integrated with Salesforce CRM. Managed UAT and pilot rollouts across frontline teams. Built Power BI dashboards to track customer experience KPIs. Implemented automation workflows that reduced incorrect call transfers by 25%, increased customer retention save rate to 85%, and reduced average handling time by 15–20%, preventing ~$1M in potential churn revenue. Led development of a centralized knowledge platform used by customer service agents and coordinated a 9-member cross-functional team including UX designers, engineers, and analysts.

Customer Success Manager at Walmart Inc.

August 1, 2021 - May 1, 2023

Co-led the rollout of a self-checkout POS system across retail locations, coordinating implementation across store operations and technology teams. Designed training programs and onboarding materials for frontline staff and store managers. Conducted system testing and deployment validation, collecting frontline feedback to improve usability and workflows. Improved store operational efficiency by 30% through structured defect tracking and workflow optimization during POS deployment.