I'm a Marketing Operations & CRM specialist with hands-on experience supporting campaign execution, lifecycle workflows, and CRM optimization using HubSpot and Salesforce. I thrive in data-driven environments, tracking attribution, monitoring funnels, and building dashboards to support demand generation. I'm detail-oriented, analytical, and collaborate cross-functionally to ensure data accuracy and operational efficiency. Beyond CRM work, I have hands-on retail operations experience from Walmart and have completed CRM-focused projects (POPiQ and International Market Entry) during my academic programs. I enjoy turning customer data into actionable insights, optimizing campaigns, and continually learning new tools to drive engagement and growth.

Dron Pandya

I'm a Marketing Operations & CRM specialist with hands-on experience supporting campaign execution, lifecycle workflows, and CRM optimization using HubSpot and Salesforce. I thrive in data-driven environments, tracking attribution, monitoring funnels, and building dashboards to support demand generation. I'm detail-oriented, analytical, and collaborate cross-functionally to ensure data accuracy and operational efficiency. Beyond CRM work, I have hands-on retail operations experience from Walmart and have completed CRM-focused projects (POPiQ and International Market Entry) during my academic programs. I enjoy turning customer data into actionable insights, optimizing campaigns, and continually learning new tools to drive engagement and growth.

Available to hire

I’m a Marketing Operations & CRM specialist with hands-on experience supporting campaign execution, lifecycle workflows, and CRM optimization using HubSpot and Salesforce. I thrive in data-driven environments, tracking attribution, monitoring funnels, and building dashboards to support demand generation. I’m detail-oriented, analytical, and collaborate cross-functionally to ensure data accuracy and operational efficiency.

Beyond CRM work, I have hands-on retail operations experience from Walmart and have completed CRM-focused projects (POPiQ and International Market Entry) during my academic programs. I enjoy turning customer data into actionable insights, optimizing campaigns, and continually learning new tools to drive engagement and growth.

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Language

English
Fluent
Hindi
Advanced
Gujarati
Advanced

Work Experience

Retail Operations Associate at Walmart Canada
October 1, 2024 - Present
Maintained operational accuracy across 50–100+ SKUs per shift, identifying discrepancies and ensuring data integrity within inventory systems. Executed structured quality control processes across 200+ items daily, improving compliance and minimizing waste. Coordinated seasonal operations involving 300+ products, managing prioritization, timelines, and cross-team collaboration. Assisted 100+ customers per shift, demonstrating ability to manage high-volume workflows and concurrent requests efficiently.

Education

Graduate Certificate – Customer Relationship Management at Fanshawe College
September 1, 2024 - April 1, 2025
Graduate Certificate – International Business Management at Durham College
January 1, 2024 - August 1, 2024
Bachelor of Commerce at GLS University, Ahmedabad, India
January 1, 2020 - December 31, 2023

Qualifications

HubSpot Academy – Email Marketing, Workflows, Chatflows
January 11, 2030 - March 11, 2026
Salesforce Trailhead – Reports, Dashboards, Data Import/Export
January 11, 2030 - March 11, 2026
LinkedIn Learning – Marketing Automation & Customer Journey Mapping
January 11, 2030 - March 11, 2026

Industry Experience

Retail, Software & Internet, Professional Services