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I'm Ketan Gupta, a sales and BPO professional with hands-on experience in international sales, customer service, and KPI-driven environments. I currently work in a UK sales process, managing outbound calls, handling customer interactions, and achieving KPI-based sales goals. I have experience in B2B and B2C sales, dialer systems, CRM usage, objection handling, and sales closing. I also completed a short remote B2B outreach assignment for an Australian plumbing services company during a testing phase.…I'm Ketan Gupta, a sales and BPO professional with hands-on experience in international sales, customer service, and KPI-driven environments. I currently work in a UK sales process, managing outbound calls, handling customer interactions, and achieving KPI-based sales goals. I have experience in B2B and B2C sales, dialer systems, CRM usage, objection handling, and sales closing. I also completed a short remote B2B outreach assignment for an Australian plumbing services company during a testing phase.

Ketan Gupta

Project Manager, Content Creator, Social Media Manager, +2

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I'm Ketan Gupta, a sales and BPO professional with hands-on experience in international sales, customer service, and KPI-driven environments. I currently work in a UK sales process, managing outbound calls, handling customer interactions, and achieving KPI-based sales goals. I have experience in B2B and B2C sales, dialer systems, CRM usage, objection handling, and sales closing. I also completed a short remote B2B outreach assignment for an Australian plumbing services company during a testing phase.…I'm Ketan Gupta, a sales and BPO professional with hands-on experience in international sales, customer service, and KPI-driven environments. I currently work in a UK sales process, managing outbound calls, handling customer interactions, and achieving KPI-based sales goals. I have experience in B2B and B2C sales, dialer systems, CRM usage, objection handling, and sales closing. I also completed a short remote B2B outreach assignment for an Australian plumbing services company during a testing phase.

Available to hire

I’m Ketan Gupta, a sales and BPO professional with hands-on experience in international sales, customer service, and KPI-driven environments. I currently work in a UK sales process, managing outbound calls, handling customer interactions, and achieving KPI-based sales goals.

I have experience in B2B and B2C sales, dialer systems, CRM usage, objection handling, and sales closing. I also completed a short remote B2B outreach assignment for an Australian plumbing services company during a testing phase.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Advanced

Work Experience

Sales Operations Executive – UK Sales Process at Startup BPO

May 1, 2025 - Present

Managing outbound sales campaigns targeting UK customers. Handling B2B and B2C customer interactions through dialer systems. Working towards daily and weekly KPI targets including call volume and lead conversion. Supporting new team members with process flow and objection handling. Monitoring calls and providing feedback to improve communication and closing skills. Maintaining CRM updates, lead tracking, and reporting.