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I'm Imran Mahomed Rafik, a technically skilled and customer-focused IT professional with extensive experience in web hosting, IT support, and WordPress development. I excel at diagnosing complex issues, delivering practical solutions, and meeting deadlines under pressure. I also enjoy training teams, optimizing workflows, and delivering tailored hosting and support solutions that meet KPIs and exceed customer expectations.…I'm Imran Mahomed Rafik, a technically skilled and customer-focused IT professional with extensive experience in web hosting, IT support, and WordPress development. I excel at diagnosing complex issues, delivering practical solutions, and meeting deadlines under pressure. I also enjoy training teams, optimizing workflows, and delivering tailored hosting and support solutions that meet KPIs and exceed customer expectations.

Imran Mahomed Rafik

Web Developer, Web Designer, Programmer, +2

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I'm Imran Mahomed Rafik, a technically skilled and customer-focused IT professional with extensive experience in web hosting, IT support, and WordPress development. I excel at diagnosing complex issues, delivering practical solutions, and meeting deadlines under pressure. I also enjoy training teams, optimizing workflows, and delivering tailored hosting and support solutions that meet KPIs and exceed customer expectations.…I'm Imran Mahomed Rafik, a technically skilled and customer-focused IT professional with extensive experience in web hosting, IT support, and WordPress development. I excel at diagnosing complex issues, delivering practical solutions, and meeting deadlines under pressure. I also enjoy training teams, optimizing workflows, and delivering tailored hosting and support solutions that meet KPIs and exceed customer expectations.

Available to hire

I’m Imran Mahomed Rafik, a technically skilled and customer-focused IT professional with extensive experience in web hosting, IT support, and WordPress development. I excel at diagnosing complex issues, delivering practical solutions, and meeting deadlines under pressure.

I also enjoy training teams, optimizing workflows, and delivering tailored hosting and support solutions that meet KPIs and exceed customer expectations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Specialist at GoDaddy

April 1, 2022 - Present

Provide global technical support for web hosting, domains, and email systems. Recommend tailored solutions to customers, ensuring KPIs are consistently met. Resolve complex queries via inbound calls, emphasizing customer satisfaction

Customer Care at Otis Elevator Company

January 1, 2016 - Present

Dispatch engineers for emergency lift breakdowns, adhering to strict SLAs. Document incidents using Microsoft Dynamics and liaise with stakeholders. Train colleagues and support departmental operations

IT/VoIP Specialist at Self-Employed

January 1, 2013 - Present

Offer IT support, networking, and VoIP services to private and business clients. Design WordPress websites using Elementor, customizing PHP/CSS, and plugin development. Developed sites (golondoner.com/arobei.com) using CSS and PHP edits