Business Analyst (Project-Based) at SparkPlug AI Platform

Wor ked as a Business Analyst on an AI-powered platform, automating end-to-end job applications. Collaborated with cross-functional teams including product management, project management, UX/UI design, cybersecurity, and business analysts. Supported requirements gathering and scope definition for platform capabilities (job discovery, resume tailoring, application tracking, interview preparation). Contributed to end-to-end user journeys (Discover → Prepare → Apply → Track → Improve) and helped design, prototype, and validate application flows using Lovable and Claude. Documented user stories, requirements, and artifacts in Jira and Confluence with clarity and traceability. Conducted user research surveys via Google Forms to validate assumptions and prioritize features. Participated in MoSCoW prioritization, sprint reviews, and road map discussions. Supported privacy-by-design and compliance (PIPEDA/AIDA) alignment.

Registered Practical Nurse (RPN) at Brierwood Gardens Retirement Residence

Coordinated with patients, families, and physicians to develop care plans; streamlined documentation in PointClickCare; reduced reporting errors; audited records and workflows; improved patient experience by resolving issues quickly; consistently >95% satisfaction