Customer Service Adviser at VIVID Housing

Delivered high-quality customer service within a fast-paced customer experience team. Managed high volumes of inbound calls and digital inquiries as the first point of contact. Resolved housing and repair queries efficiently with a focus on first-contact resolution. Built knowledge of housing management and repairs through structured training. Liaised with managers and cross-department teams to coordinate effective customer solutions and support wider business operations. Strengthened communication skills through consistent, professional phone-based customer interaction. Maintained empathy and professionalism while managing expectations and resolving concerns. Processed customer payments accurately using Income Experience and ClickPay systems. Advised customers on payment options and supported them in selecting suitable solutions. Gained exposure to managerial responsibilities and opportunities to progress into other departments, broadening operational understanding.

Unity Developer and Game Programmer at Self-employed / Unity Development (Part-time)

Developed and implemented gameplay mechanics in Unity using C#, ensuring smooth and engaging player experiences. Collaborated with a team in a dedicated development environment, contributing to creative problem solving and feature ideation.

Trading Assistant at Sainsbury's

Managed inventory tracking and stock rotation using IT systems, reducing stock discrepancies by 20%. Trained new employees, improving onboarding efficiency and overall workflow. Delivered excellent customer service, resolving queries and ensuring smooth transactions at the till. Transferred from Sainsbury's London to Sainsbury's Reading in 2022, adapting quickly to new team structures and processes. Used in-store IT systems to collect and process customer shopping efficiently. Assisted managerial tasks, supporting problem-solving and day-to-day operational decisions. Worked with security teams to help monitor CCTV and maintain safe store operations.

Brand Ambassador, Sales and Marketing Consultant at Up Organizations

Promoted brand awareness through targeted social media campaigns and in-person events. Engaged with audiences to strengthen customer loyalty and increase product visibility. Analyzed market trends to support the refinement of marketing and sales strategies.

Clothing Brand and Business Owner at Self-Employed

Founded and managed a streetwear clothing brand, overseeing branding, design, marketing, and customer engagement. Developed and launched original apparel lines, building a growing online presence and community. Utilised social media and influencer marketing to drive brand awareness and sales.