Customer Support Agent at Arkafort

Maintenance of computers; First Point of Contact with customers; Aid customer queries related to IT; Onboarding and Offboarding of new employees; Providing remote Assistance on PC software and hardware; Assigning and removal of MS Office Licenses; Writing Reports; Scheduling meetings with clients; Granting and removing folder and file accesses.

Web Designer and SEO Consultant at Oktagono

Redesigning areas of the website requiring a UI enhancement or improvement. Led a UI refresh in Wix Studio; Reorganized navigation to reduce friction, introduced a clear visual hierarchy, and built reusable components for product cards, comparison views, and inquiry flows. Added a new BRAND page with renowned brands' logos and hyperlinks to navigate to each brand's official page; aligned with management priorities and set measurable goals.

Customer service representative at SIGMA Europa

Onboarding of users and registration; maintenance of computers; relations with suppliers of water; Info desk; Restocking event guides, manuals, and all onboarding materials needed for the SIGMA event.

Website Developer and Content Manager at IlTuoAmicoPortiere

Website Recovery which involved retrieving a lost website page that served as a showroom after it was deleted due to hosting failure. Website Development and Content Manager involving uploads of new products; Designing via Figma; Installing a secure and reliable payment method; All work completed from home or in an office environment with deadlines.

Officina Delle Transformazioni at Officina Delle Transformazioni

Designing a website using Figma; Content integration on web design (posts, images, etc.); Strategically placing blog contents and articles for readability; Topic-specific images and colors; Yoga blog; Integration of old and new flyers regarding yoga activities.