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I’m a strategic product operations and customer enablement specialist focused on turning complex SaaS features into intuitive experiences. I bridge engineering logic with user adoption to scale knowledge ecosystems and drive product adoption. I have a track record of reducing support overhead and translating internal roadmaps into high-impact, customer-facing assets for global enterprise clients.…I’m a strategic product operations and customer enablement specialist focused on turning complex SaaS features into intuitive experiences. I bridge engineering logic with user adoption to scale knowledge ecosystems and drive product adoption. I have a track record of reducing support overhead and translating internal roadmaps into high-impact, customer-facing assets for global enterprise clients.

Neha Sharma

Project Manager, Product Designer, Content Creator, +2

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I’m a strategic product operations and customer enablement specialist focused on turning complex SaaS features into intuitive experiences. I bridge engineering logic with user adoption to scale knowledge ecosystems and drive product adoption. I have a track record of reducing support overhead and translating internal roadmaps into high-impact, customer-facing assets for global enterprise clients.…I’m a strategic product operations and customer enablement specialist focused on turning complex SaaS features into intuitive experiences. I bridge engineering logic with user adoption to scale knowledge ecosystems and drive product adoption. I have a track record of reducing support overhead and translating internal roadmaps into high-impact, customer-facing assets for global enterprise clients.

Available to hire

I’m a strategic product operations and customer enablement specialist focused on turning complex SaaS features into intuitive experiences. I bridge engineering logic with user adoption to scale knowledge ecosystems and drive product adoption.

I have a track record of reducing support overhead and translating internal roadmaps into high-impact, customer-facing assets for global enterprise clients.

Skills

HubSpot

JIRA

Copywriting

Experience Level

HubSpot

Expert

JIRA

Expert

Copywriting

Intermediate

Work Experience

Product Operations Manager (Enablement & Growth) at XOXODAY (GIIFT)

November 1, 2024 - Present

As the Product Operations Manager (Enablement & Growth), I produced technical onboarding assets, including scripted 'How-to' walkthroughs and product demo videos, to automate onboarding for Global Enterprise clients such as Rakuten, Western Digital, and Victoria's Secret. I served as the primary liaison between business stakeholders and engineering teams to translate business logic into scalable technical features. I managed the end-to-end information architecture for 5+ SaaS products, overhauled Help Centers to reduce L1 support queries by 30%, and bridged Engineering and Customers by translating internal product roadmaps into external Release Notes.

Product Marketing & Content Lead at XOXODAY (GIIFT)

November 1, 2023 - November 30, 2024

Developed enablement assets for the Empuls engagement platform, including technical Sales Battlecards and high-conversion executive decks. Conducted deep-dive competitor analysis (vs Awardco, Infeedo) to identify feature gaps and market opportunities, influencing product positioning.

Associate Consultant (Product & Growth) at XBIOS

June 1, 2016 - December 31, 2018

Established feedback loops to identify friction points in the user journey, providing data-backed recommendations that influenced the product roadmap. Partnered with leadership to execute growth strategies, achieving 10x growth in lead capture.