Hello, I’m Luisa Margarita Soliman. I’m a versatile professional with experience in customer service, data entry, administrative support, and payment processing, and I excel in remote settings where strong communication and proactive teamwork are essential. I thrive on keeping operations organized, delivering reliable service, and helping teams stay aligned across time zones. Over the years I’ve led payment-support initiatives, resolved system and process issues quickly, and managed scheduling, HR tasks, and transitions. I’m eager to bring my organizational skills, attention to detail, and a customer-focused mindset to a remote assistant or administrative role that values reliability and clear communication.

Luisa Margarita Soliman

Hello, I’m Luisa Margarita Soliman. I’m a versatile professional with experience in customer service, data entry, administrative support, and payment processing, and I excel in remote settings where strong communication and proactive teamwork are essential. I thrive on keeping operations organized, delivering reliable service, and helping teams stay aligned across time zones. Over the years I’ve led payment-support initiatives, resolved system and process issues quickly, and managed scheduling, HR tasks, and transitions. I’m eager to bring my organizational skills, attention to detail, and a customer-focused mindset to a remote assistant or administrative role that values reliability and clear communication.

Available to hire

Hello, I’m Luisa Margarita Soliman. I’m a versatile professional with experience in customer service, data entry, administrative support, and payment processing, and I excel in remote settings where strong communication and proactive teamwork are essential. I thrive on keeping operations organized, delivering reliable service, and helping teams stay aligned across time zones.

Over the years I’ve led payment-support initiatives, resolved system and process issues quickly, and managed scheduling, HR tasks, and transitions. I’m eager to bring my organizational skills, attention to detail, and a customer-focused mindset to a remote assistant or administrative role that values reliability and clear communication.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Intermediate
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Work Experience

Payment Support Team Lead at Unknown (Indonesian Management, remote)
October 1, 2024 - January 1, 2026
Led a remote Payment Support Team under Indonesian management after the Philippines office closure. Maintained team oversight and communication, supported transition activities, and ensured continuity of operations until the official end of remote work in January 2026.
Payment Support Team Lead at 7Prime Tech Inc.
January 1, 2023 - October 1, 2024
Managed payment deposits and withdrawals for an Indonesian online gaming platform; addressed staffing shortages, handled employee scheduling, timesheets, performance evaluations, incident reports, HR issues including disciplinary actions; monitored payment processing anomalies to promptly address system errors, improving reliability and minimizing disruptions.
CSR- Payments Processor at Softmedia Entertainment Solutions Inc.
April 1, 2017 - December 1, 2024
Facilitated deposits and withdrawals for online betting on an Indonesian platform; ensured wallet credits were accurate to prevent disputes; verified payment discrepancies promptly to prevent processing delays and enhance customer satisfaction.
Customer Service Representative - Chat at Teleperformance Philippines
November 1, 2013 - March 1, 2014
Provided outstanding customer service and basic technical support via multiple channels; assisted inquiries related to mobile plans, product support, troubleshooting, service details, account management, billing, payments, and technical issues.
Customer Service Representative - Phones and Emails at ePerformax Contact Centers and BPO
May 1, 2012 - June 1, 2013
Assisted customers via phone and email on eBay; resolved disputes, processed refunds, tracked shipments, and handled purchases, sales and registrations; guided users through the website, addressed seller and buyer rating issues, and provided support regarding products.
Store Marketing Assistant at Golden Arches Development Corporation
October 1, 2000 - January 1, 2004
Supported store marketing activities and promotions; assisted in product promotion and organized engaging kids' parties.

Education

BS in Hotel and Restaurant Management (BSHRM) - undergraduate at Olivarez College
January 11, 2030 - March 15, 2026

Qualifications

Certified First Aider, Occupational First Aid & Basic Life Support Training
May 1, 2024 - March 15, 2026

Industry Experience

Gaming, Media & Entertainment, Financial Services, Telecommunications, Professional Services

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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