Social Media Research and Analysis | Design Specialist with almost 2 years experience in Design, 4 years in Social Media Research and Analysis…

John Allan M. Cruz

Social Media Research and Analysis | Design Specialist with almost 2 years experience in Design, 4 years in Social Media Research and Analysis…

Available to hire

Social Media Research and Analysis | Design Specialist

with almost 2 years experience in Design, 4 years in Social Media Research and Analysis

Skills

Experience Level

Language

English
Advanced

Work Experience

Design Specialist
August 1, 2024 - February 1, 2026
Remote role focused on conceptualizing and creating design-related assets.
Researcher (Social Media Analytics) at Confidential
September 1, 2020 - May 1, 2024
Provided accurate social media analytics for posts across platforms, monitored KPIs, and produced performance reports for clients. Conducted in-depth sentiment analysis and data-driven insights.
Client Service Representative at Nuvali Philippines
July 1, 2020 - November 1, 2020
Accommodated customers and provided assistance for existing, past, and future rental bookings; offered comprehensive support during COVID-19 restrictions and ensured customer inquiries were addressed promptly and professionally.
Customer Service Representative at Wafi Property LLC
December 1, 2018 - March 1, 2020
Built and maintained strong customer relationships, resolved inquiries and issues promptly, and exceeded service expectations. Responsibilities included customer relationship management, effective communication, problem resolution, and hosting/promoting company events to attract customers.
Administrative Assistant at Ali Saif Group of Companies
August 1, 2018 - December 1, 2018
Administrative support in the office, including guest and client reception, coordination of tasks, and general office duties.

Education

Bachelor of Science in Agriculture at University of the Philippines Los Baños
January 1, 2014 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Real Estate & Construction, Professional Services, Education

Skills

Experience Level