Social Media Research and Analysis | Design Specialist with almost 2 years experience in Design, 4 years in Social Media Research and Analysis…

John Allan M. Cruz

Social Media Research and Analysis | Design Specialist with almost 2 years experience in Design, 4 years in Social Media Research and Analysis…

Available to hire

Social Media Research and Analysis | Design Specialist

with almost 2 years experience in Design, 4 years in Social Media Research and Analysis

Skills

Experience Level

Language

English
Advanced

Work Experience

Administrative Assistant at Ali Saif Group of Companies
August 1, 2018 - December 1, 2018
Administrative support in the office, including guest and client reception, coordination of tasks, and general office duties.
Customer Service Representative at Wafi Property LLC
December 1, 2018 - March 1, 2020
Built and maintained strong customer relationships, resolved inquiries and issues promptly, and exceeded service expectations. Responsibilities included customer relationship management, effective communication, problem resolution, and hosting/promoting company events to attract customers.
Researcher (Social Media Analytics) at Confidential
September 1, 2020 - May 1, 2024
Provided accurate social media analytics for posts across platforms, monitored KPIs, and produced performance reports for clients. Conducted in-depth sentiment analysis and data-driven insights.
Client Service Representative at Nuvali Philippines
July 1, 2020 - November 1, 2020
Accommodated customers and provided assistance for existing, past, and future rental bookings; offered comprehensive support during COVID-19 restrictions and ensured customer inquiries were addressed promptly and professionally.
Design Specialist
August 1, 2024 - February 1, 2026
Remote role focused on conceptualizing and creating design-related assets.

Education

Bachelor of Science in Agriculture at University of the Philippines Los Baños
January 1, 2014 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Real Estate & Construction, Professional Services, Education

Skills

Experience Level