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I am an executive presentation designer in Finance Technology. I bring 8 years of presentation and infographic design, 11 years of writing experience with an emphasis in conveying technical ideas to people with various levels of relevant backgrounds, 4 years of management experience, 11 years of technical copyediting and proofreading, and 4 years of eLearning creation/maintenance experience.…

Graham Hay

Presentation Designer, Graphic Designer, Infographic Designer, +2

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I am an executive presentation designer in Finance Technology. I bring 8 years of presentation and infographic design, 11 years of writing experience with an emphasis in conveying technical ideas to people with various levels of relevant backgrounds, 4 years of management experience, 11 years of technical copyediting and proofreading, and 4 years of eLearning creation/maintenance experience.…

Available to hire

Whitby, Canada

I am an executive presentation designer in Finance Technology.

I bring 8 years of presentation and infographic design, 11 years of writing experience with an emphasis in conveying technical ideas to people with various levels of relevant backgrounds, 4 years of management experience, 11 years of technical copyediting and proofreading, and 4 years of eLearning creation/maintenance experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Executive Communications Consultant at CIBC

January 1, 2017 - Present

Work with team members to create engaging, easy-to-comprehend at-a-glance presentations using PowerPoint and Adobe Illustrator.

Team Lead, Knowledge Management at CIBC

July 1, 2012 - January 1, 2017

Led a team of 5-7 technical writers to create and maintain 800+ hardware & infrastructure documents for ITIL-managed operations; managed timelines and resources; oversaw Change Management-driven documentation delivery; drove ServiceNow knowledge management migration and various SharePoint initiatives; developed talent for infographics and executive presentations.

Senior Technical Writer at CIBC

April 1, 2011 - July 1, 2012

Wrote and designed hardware & infrastructure documentation for operational support within ITIL framework; managed documentation projects; interviewed SMEs; maintained style & terminology; led knowledge management and documentation repatriation efforts.

Publishing Manager, BIM at CIBC

March 1, 2010 - April 1, 2011

Managed publication process for BIM team, ensuring timely and accurate documents for Telephone Banking; partnered with management to ensure publication consistency; established team roadmap and cross-training.

Amicus & Visa Communications Manager, BIM at CIBC

August 1, 2008 - March 1, 2010

Managed two teams of writers handling communications for Amicus and Visa lines of business; planned workload and coverage; implemented centralized, automated intake process for BIM team.

Senior Technical Writer, Amicus, BIM at CIBC

December 1, 2006 - August 1, 2008

Created and published updates for the Amicus line of business; managed projects; interviewed SMEs; coached junior staff; contributed to process improvement.

Technical Writer at Compuware

March 1, 2006 - December 1, 2006

Maintained Enterprise ChangerPoint documentation suite, including end-user guides and training materials; coordinated projects and SMEs.

Technical Writer/Content Manager - Amicus, BIM at CIBC

May 1, 2005 - March 1, 2006

Created and published communications for PCF & Canadian Defense Community Banking lines; managed documentation projects and SMEs; edited BIM communications.

Documentation & Training Consultant at RWD Technologies

August 1, 2004 - May 1, 2005

Led coaching and training sessions at client sites across North America; managed documentation projects; interviewed SMEs; developed consistent style and terminology.

Documentation & Training Consultant at Arinso

September 1, 2003 - July 1, 2004

Developed training and support documentation for the Electronic Performance Support project; storyboarded modules; managed translations and multilingual site.