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I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution. I design clear, user-centered content across Adobe Experience Manager (AEM), WordPress, and SharePoint, grounded in information architecture and UX writing. I am currently applying AI-driven media detection and content authenticity to support digital integrity and risk mitigation in corporate content ecosystems. I’m passionate about building scalable content systems, aligning narratives with user needs, and delivering measurable improvements in usability, governance, and performance across complex digital platforms.…I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution. I design clear, user-centered content across Adobe Experience Manager (AEM), WordPress, and SharePoint, grounded in information architecture and UX writing. I am currently applying AI-driven media detection and content authenticity to support digital integrity and risk mitigation in corporate content ecosystems. I’m passionate about building scalable content systems, aligning narratives with user needs, and delivering measurable improvements in usability, governance, and performance across complex digital platforms.

James P. Jordan

Content Strategist, UX Designer, Content Designer, +2

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I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution. I design clear, user-centered content across Adobe Experience Manager (AEM), WordPress, and SharePoint, grounded in information architecture and UX writing. I am currently applying AI-driven media detection and content authenticity to support digital integrity and risk mitigation in corporate content ecosystems. I’m passionate about building scalable content systems, aligning narratives with user needs, and delivering measurable improvements in usability, governance, and performance across complex digital platforms.…I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution. I design clear, user-centered content across Adobe Experience Manager (AEM), WordPress, and SharePoint, grounded in information architecture and UX writing. I am currently applying AI-driven media detection and content authenticity to support digital integrity and risk mitigation in corporate content ecosystems. I’m passionate about building scalable content systems, aligning narratives with user needs, and delivering measurable improvements in usability, governance, and performance across complex digital platforms.

Available to hire

I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution. I design clear, user-centered content across Adobe Experience Manager (AEM), WordPress, and SharePoint, grounded in information architecture and UX writing. I am currently applying AI-driven media detection and content authenticity to support digital integrity and risk mitigation in corporate content ecosystems.

I’m passionate about building scalable content systems, aligning narratives with user needs, and delivering measurable improvements in usability, governance, and performance across complex digital platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Consultant at PROSource Professional Services

January 1, 2025 - Present

Digital video/digital image forensic examination, data authentication, and integrity verification. Image enhancement and clarification for identification using specialized visual forensic software. Identification of image/video manipulation and AI-generated content (deepfakes). Ensure proper handling, documentation, and storage of digital evidence.

Senior Content Designer Consultant at Wells Fargo Financial

April 1, 2023 - December 1, 2024

Led content design for complex financial applications, ensuring alignment with enterprise branding, voice, and regulatory standards. Partnered with UX and research teams to translate user insights into clear, compliant content solutions across banker and customer-facing applications. Guided content journeys, applying established policies, design, and asset libraries.

Senior E-commerce /Content Manager at Higher Dimension Research Inc.

January 1, 2019 - December 31, 2020

Designed, developed, and administered consumer e-commerce and promotional websites. Created and managed multi-channel content, including blogs, articles, social media posts, and product promotional and explainer videos. Drove measurable growth, increasing website traffic by 58% and monthly sales by 46%.

Senior E-commerce /Content Manager at Higher Dimension Research Inc.

January 1, 2022 - December 31, 2023

Senior AEM Content Administrator Consultant at UnitedHealthcare

January 1, 2021 - December 31, 2022

Created, maintained, and administered content using Adobe Experience Manager (AEM). Trained stakeholders in using AEM to create, optimize, and assign associated SEO. Established web-based AEM training programs and one-on-one training sessions. Mentored stakeholders in creating informative and engaging content within guidelines.

Senior UX/UI Designer at Optum Health

January 1, 2018 - December 31, 2019

Collaborated with product developers and business oversight teams to design and implement interactive and functional web application prototypes for healthcare management. Provided training and guidance on UX research methodologies and testing. Translated requirements into UX designs and coordinated with teams on design and prototypes of new interfaces.

Digital Content Business Analyst at Pearson Clinical Assessment

January 1, 2016 - December 31, 2018

Collaborated with stakeholders/SMEs to produce educational and clinical assessment products. Established company’s first CMS platform including metadata criteria and SEO. Developed CMS training modules and materials for all stakeholders and authors. Performed artwork design and alterations using Adobe Photoshop and Illustrator. Advised product development teams on best practices in digital workflows.

Senior Content Manager & UX/UI Designer at Mayo Clinic

January 1, 2011 - December 31, 2014

Led a large-scale CMS migration for the Nursing Education Department, coordinating the transfer of over 30,000 digital assets and ensuring content continuity. Designed, launched, and maintained CMS platforms and Mayo-sponsored websites using AEM, WordPress, and Microsoft SharePoint. Developed CMS training programs and materials for cross-functional stakeholders, supporting adoption and governance. Applied Agile methodologies to identify issues, design wireframes, and high-fidelity prototypes, and deliver user-centered CMS solutions.

Senior Content Manager & UX/UI Designer at Mayo Clinic

January 1, 2015 - December 31, 2024

Led a large-scale CMS migration for the Nursing Education Department, coordinating the transfer of over 30,000 digital assets and ensuring content continuity. Designed, launched, and maintained CMS platforms and Mayo-sponsored websites using AEM, WordPress, and Microsoft SharePoint. Developed CMS training programs and materials for cross-functional stakeholders, supporting adoption and governance. Applied Agile methodologies to identify issues, design wireframes, high-fidelity prototypes, and deliver user-centered CMS solutions.