JP

James P. Jordan

Available to hire

I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution.

About

I am a Senior UX Content Strategist and Digital Content Manager with extensive experience in content strategy, governance, and enterprise CMS execution. I design clear, user-centered content across Adobe Experience Manager (AEM), WordPress, and SharePoint, grounded in information architecture and UX writing. I am currently applying AI-driven media detection and content authenticity to support digital integrity and risk mitigation in corporate content ecosystems.

I’m passionate about building scalable content systems, aligning narratives with user needs, and delivering measurable improvements in usability, governance, and performance across complex digital platforms.

  • 15 years' experience
  • Joined March 2026

Industry experience

  • Healthcare
  • Financial Services
  • Software & Internet
  • Professional Services
  • Media & Entertainment
  • Education
  • Other

Work experience· 9 roles

Senior Consultant · PROSource Professional ServicesJan 2025 – Present · 1 yr 11 mos

Digital video/digital image forensic examination, data authentication, and integrity verification. Image enhancement and clarification for identification using specialized visual forensic software. Identification of image/video manipulation and AI-generated content (deepfakes). Ensure proper handling, documentation, and storage of digital evidence.

Senior Content Designer Consultant · Wells Fargo FinancialApr 2023 – Dec 2024 · 1 yr 9 mos

Led content design for complex financial applications, ensuring alignment with enterprise branding, voice, and regulatory standards. Partnered with UX and research teams to translate user insights into clear, compliant content solutions across banker and customer-facing applications. Guided content journeys, applying established policies, design, and asset libraries.

Senior E-commerce /Content Manager · Higher Dimension Research Inc.Jan 2022 – Dec 2023 · 2 yrs

Designed, developed, and administered consumer e-commerce and promotional websites. Created and managed multi-channel content, including blogs, articles, social media posts, and product promotional and explainer videos. Drove measurable growth, increasing website traffic by 58% and monthly sales by 46%.

Senior AEM Content Administrator Consultant · UnitedHealthcareJan 2021 – Dec 2022 · 2 yrs
Senior E-commerce /Content Manager · Higher Dimension Research Inc.Jan 2019 – Dec 2020 · 2 yrs
Senior UX/UI Designer · Optum HealthJan 2018 – Dec 2019 · 2 yrs
Digital Content Business Analyst · Pearson Clinical AssessmentJan 2016 – Dec 2018 · 3 yrs
Senior Content Manager & UX/UI Designer · Mayo ClinicJan 2015 – Dec 2024 · 10 yrs

Education· 5

Google Foundations of User Experience Design Certification · Google2030 – 2026
Adobe Experience Manager Certification · Adobe2030 – 2026
Sitecore Administration · Sitecore2030 – 2026
Agile Project Management · Jira / Rally / Agile for Administrators2030 – 2026

Certifications and awards· 6

Adobe Photoshop/Illustrator Certification2030 – 2026
Adobe Creative Suite – Advanced User Certification2030 – 2026
Microsoft Office 2013 Certification2030 – 2026
Video Production Certification2030 – 2026

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