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I am a human-centered product designer and UX practitioner with 5+ years of experience shaping digital products used by hundreds of thousands of people across web, iOS, and Android. I bring a full-stack foundation and a track record of end-to-end delivery, collaborating closely with engineering teams to ship impactful features. I excel at discovery interviews, journey mapping, prototyping, and presenting design rationale to cross-functional stakeholders. I thrive on data-informed iteration, rigorous usability testing, and driving improvements in engagement and retention at scale.…I am a human-centered product designer and UX practitioner with 5+ years of experience shaping digital products used by hundreds of thousands of people across web, iOS, and Android. I bring a full-stack foundation and a track record of end-to-end delivery, collaborating closely with engineering teams to ship impactful features. I excel at discovery interviews, journey mapping, prototyping, and presenting design rationale to cross-functional stakeholders. I thrive on data-informed iteration, rigorous usability testing, and driving improvements in engagement and retention at scale.

Shubhkarman Gill

Product Designer, UX Designer, UI Designer, +2

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I am a human-centered product designer and UX practitioner with 5+ years of experience shaping digital products used by hundreds of thousands of people across web, iOS, and Android. I bring a full-stack foundation and a track record of end-to-end delivery, collaborating closely with engineering teams to ship impactful features. I excel at discovery interviews, journey mapping, prototyping, and presenting design rationale to cross-functional stakeholders. I thrive on data-informed iteration, rigorous usability testing, and driving improvements in engagement and retention at scale.…I am a human-centered product designer and UX practitioner with 5+ years of experience shaping digital products used by hundreds of thousands of people across web, iOS, and Android. I bring a full-stack foundation and a track record of end-to-end delivery, collaborating closely with engineering teams to ship impactful features. I excel at discovery interviews, journey mapping, prototyping, and presenting design rationale to cross-functional stakeholders. I thrive on data-informed iteration, rigorous usability testing, and driving improvements in engagement and retention at scale.

Available to hire

I am a human-centered product designer and UX practitioner with 5+ years of experience shaping digital products used by hundreds of thousands of people across web, iOS, and Android. I bring a full-stack foundation and a track record of end-to-end delivery, collaborating closely with engineering teams to ship impactful features. I excel at discovery interviews, journey mapping, prototyping, and presenting design rationale to cross-functional stakeholders.

I thrive on data-informed iteration, rigorous usability testing, and driving improvements in engagement and retention at scale.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Operations Team Lead & Service Designer at GoBolt

July 1, 2025 - Present

Applied service design thinking to diagnose systemic fulfilment failures — conducted root-cause analysis, mapped end-to-end service flows, and redesigned operational processes that improved accuracy by 35% and reduced shrinkage by 50–60%. Built and maintained Looker dashboards communicating complex KPIs in real time. Served as the user advocate for merchant stakeholders, synthesizing qualitative feedback and communicating findings to cross-functional teams to drive service improvements. Led structured process improvement cycles from problem framing to prototyping and iteration.

Operations Manager & UX Advocate at Wow Mobile

June 1, 2022 - July 1, 2025

Integrated customer and frontline staff feedback into operational service workflows, improving service effectiveness and system usability by 25%. Partnered with IT and product teams to enhance internal tools, contributing to requirements gathering, UAT, and stakeholder reviews — increasing functional effectiveness and project delivery outcomes by 15%. Identified UX friction points in checkout and customer service flows, redesigning workflows that reduced operational bottlenecks by 20% and improved customer experience. Built automated reporting dashboards translating operational data into clear visual insights for leadership.

Product Designer & Product Manager at Now & Me

January 1, 2021 - July 1, 2022

Led end-to-end UX and product delivery for a mental wellness platform serving 300,000+ users across 180+ countries on web, iOS, and Android — owning the full design lifecycle from discovery through launch and post-launch iteration. Conducted user research, translated insights into interaction designs and high-fidelity prototypes, and drove improvements in key engagement metrics. Reduced bounce rates by 15% and increased user engagement by 20% through rigorous usability reviews and data-driven optimization. Collaborated with engineering, product, and business stakeholders in an Agile environment, and led platform reliability improvements that increased retention by 30%+. Scaled service workflows to support 40,000+ therapy bookings and 200,000+ expert interactions while maintaining a high-quality user experience.