Available to hire
Hi, I’m Beth Rocks, a UX/UI designer who thrives on turning complex problems into simple, accessible solutions. I focus on ethical and inclusive design, and I love building engaging interactive prototypes that users enjoy.
I work well in collaborative environments, partnering with cross-functional teams and stakeholders to deliver high-quality, user-focused outcomes. I’m always learning, comfortable with new systems and deadlines, and driven by thoughtful, impact-driven design.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Service Representative at Copart
January 1, 2024 - PresentProvided customer support across internal and external processes, ensuring positive experiences and reducing stress during intense situations. Created internal communications, templates, and process guides to support training and knowledge sharing. Managed high volumes of requests with accuracy, empathy, and professionalism. Collaborated with internal teams to improve documentation, streamline workflows, and enhance clarity.
Online Travel Support Coordinator at Clarity Travel
January 1, 2022 - January 1, 2023Co-ordinated online travel support and collaborated with internal teams to produce visual reports and service summaries for government contracts and business clients. Adapted solutions to meet varied client requirements, ensuring schedules were structured, efficient, and goal-focused. Managed multiple international deadlines while maintaining a high standard of quality and accuracy. Quickly learned and adapted to new systems, including booking flights on two global distribution systems.
Online Travel Support Co-ordinator at Clarity Travel
January 1, 2022 - January 1, 2023Delivered tailored technical support by identifying and resolving system interaction challenges, ensuring clients' satisfaction and effective expectation management. Collaborated with internal teams to produce visual reports and service summaries for government contracts and business clients. Adapted solutions to meet varied client requirements, ensuring schedules were structured, efficient, and goal-focused. Managed and prioritized multiple international deadlines while maintaining a high standard of quality and accuracy. Quickly learned and adapted to new systems, including booking flights on two global distribution systems.
Education
BSc Hons Computing at Glasgow Caledonian University
January 1, 2018 - January 1, 2022BSc Hons Computing at Glasgow Caledonian University
January 1, 2018 - January 1, 2022Qualifications
Industry Experience
Software & Internet, Professional Services, Government, Education, Media & Entertainment, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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