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Hey there! I’m Mark Miller, but you might know me as Markus Da Coach. I’m a dynamic, empathic professional who’s spent over 20 years leading teams, coaching, and teaching people how to level up. My career has been all about the power of the voice—whether I’m mentoring a high-performing team, guiding students through a second language, or sharing mindset shifts with my growing community online. Speaking of community, I’ve been leaning heavily into my passion for connection through my YouTube channel, "I am the Universe." It’s been incredible to watch my social media presence take off as I share my journey of spiritual growth and personal transformation. This platform has allowed me to truly find my "Voice DNA"—a mix of authentic storytelling, motivational energy, and the ability to connect with a diverse audience on a deep, human level. Why I’m Hyped to Work With You: Bilingual & Versatile: I bring a smooth, professional delivery in both languages, perfect for reaching a wider demographic. Performance-Driven: With my background in behavioral coaching and leadership, I know how to use tone and inflection to drive home a message and move an audience. Relatable & Authentic: My work as a life coach and educator means I don’t just read scripts; I breathe life into them with active listening and genuine emotion. I’m all about continuous growth and bringing a fresh, high-vibe perspective to every project. I’ve spent my life learning that communication is the ultimate moral compass, and I’m ready to bring that loyalty and work ethic to your team. I’m honestly so excited for the chance to collaborate and help tell your story with a voice that’s as energized as it is grounded!…Hey there! I’m Mark Miller, but you might know me as Markus Da Coach. I’m a dynamic, empathic professional who’s spent over 20 years leading teams, coaching, and teaching people how to level up. My career has been all about the power of the voice—whether I’m mentoring a high-performing team, guiding students through a second language, or sharing mindset shifts with my growing community online. Speaking of community, I’ve been leaning heavily into my passion for connection through my YouTube channel, "I am the Universe." It’s been incredible to watch my social media presence take off as I share my journey of spiritual growth and personal transformation. This platform has allowed me to truly find my "Voice DNA"—a mix of authentic storytelling, motivational energy, and the ability to connect with a diverse audience on a deep, human level. Why I’m Hyped to Work With You: Bilingual & Versatile: I bring a smooth, professional delivery in both languages, perfect for reaching a wider demographic. Performance-Driven: With my background in behavioral coaching and leadership, I know how to use tone and inflection to drive home a message and move an audience. Relatable & Authentic: My work as a life coach and educator means I don’t just read scripts; I breathe life into them with active listening and genuine emotion. I’m all about continuous growth and bringing a fresh, high-vibe perspective to every project. I’ve spent my life learning that communication is the ultimate moral compass, and I’m ready to bring that loyalty and work ethic to your team. I’m honestly so excited for the chance to collaborate and help tell your story with a voice that’s as energized as it is grounded!

Mark Miller

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Hey there! I’m Mark Miller, but you might know me as Markus Da Coach. I’m a dynamic, empathic professional who’s spent over 20 years leading teams, coaching, and teaching people how to level up. My career has been all about the power of the voice—whether I’m mentoring a high-performing team, guiding students through a second language, or sharing mindset shifts with my growing community online. Speaking of community, I’ve been leaning heavily into my passion for connection through my YouTube channel, "I am the Universe." It’s been incredible to watch my social media presence take off as I share my journey of spiritual growth and personal transformation. This platform has allowed me to truly find my "Voice DNA"—a mix of authentic storytelling, motivational energy, and the ability to connect with a diverse audience on a deep, human level. Why I’m Hyped to Work With You: Bilingual & Versatile: I bring a smooth, professional delivery in both languages, perfect for reaching a wider demographic. Performance-Driven: With my background in behavioral coaching and leadership, I know how to use tone and inflection to drive home a message and move an audience. Relatable & Authentic: My work as a life coach and educator means I don’t just read scripts; I breathe life into them with active listening and genuine emotion. I’m all about continuous growth and bringing a fresh, high-vibe perspective to every project. I’ve spent my life learning that communication is the ultimate moral compass, and I’m ready to bring that loyalty and work ethic to your team. I’m honestly so excited for the chance to collaborate and help tell your story with a voice that’s as energized as it is grounded!…Hey there! I’m Mark Miller, but you might know me as Markus Da Coach. I’m a dynamic, empathic professional who’s spent over 20 years leading teams, coaching, and teaching people how to level up. My career has been all about the power of the voice—whether I’m mentoring a high-performing team, guiding students through a second language, or sharing mindset shifts with my growing community online. Speaking of community, I’ve been leaning heavily into my passion for connection through my YouTube channel, "I am the Universe." It’s been incredible to watch my social media presence take off as I share my journey of spiritual growth and personal transformation. This platform has allowed me to truly find my "Voice DNA"—a mix of authentic storytelling, motivational energy, and the ability to connect with a diverse audience on a deep, human level. Why I’m Hyped to Work With You: Bilingual & Versatile: I bring a smooth, professional delivery in both languages, perfect for reaching a wider demographic. Performance-Driven: With my background in behavioral coaching and leadership, I know how to use tone and inflection to drive home a message and move an audience. Relatable & Authentic: My work as a life coach and educator means I don’t just read scripts; I breathe life into them with active listening and genuine emotion. I’m all about continuous growth and bringing a fresh, high-vibe perspective to every project. I’ve spent my life learning that communication is the ultimate moral compass, and I’m ready to bring that loyalty and work ethic to your team. I’m honestly so excited for the chance to collaborate and help tell your story with a voice that’s as energized as it is grounded!

Available to hire

Hey there! I’m Mark Miller, but you might know me as Markus Da Coach. I’m a dynamic, empathic professional who’s spent over 20 years leading teams, coaching, and teaching people how to level up. My career has been all about the power of the voice—whether I’m mentoring a high-performing team, guiding students through a second language, or sharing mindset shifts with my growing community online.
Speaking of community, I’ve been leaning heavily into my passion for connection through my YouTube channel, “I am the Universe.” It’s been incredible to watch my social media presence take off as I share my journey of spiritual growth and personal transformation. This platform has allowed me to truly find my “Voice DNA”—a mix of authentic storytelling, motivational energy, and the ability to connect with a diverse audience on a deep, human level.
Why I’m Hyped to Work With You:
Bilingual & Versatile: I bring a smooth, professional delivery in both languages, perfect for reaching a wider demographic.
Performance-Driven: With my background in behavioral coaching and leadership, I know how to use tone and inflection to drive home a message and move an audience.
Relatable & Authentic: My work as a life coach and educator means I don’t just read scripts; I breathe life into them with active listening and genuine emotion.
I’m all about continuous growth and bringing a fresh, high-vibe perspective to every project. I’ve spent my life learning that communication is the ultimate moral compass, and I’m ready to bring that loyalty and work ethic to your team. I’m honestly so excited for the chance to collaborate and help tell your story with a voice that’s as energized as it is grounded!

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

French

Advanced

Work Experience

Team Lead Technical Support at Rogers Communications

February 1, 2017 - February 1, 2024

Led and developed a high-performing 20-person technical support team, optimizing performance and delivering improved customer satisfaction for French-speaking clients. Built and empowered five team managers to exceed operational goals. Delivered targeted coaching on listening, communication, and adapting to diverse customer communication styles, driving a culture of service excellence and continuous improvement.

Team Lead Customer Service at Fido Solutions

February 1, 2004 - February 1, 2017

Promoted from Customer Service Representative to Team Leader, guiding a bilingual team to consistently meet and exceed performance metrics. Implemented training programs and new strategies to boost team performance, customer satisfaction, and overall service delivery.

English as a Second Language Teacher, Secondary 5 at Felix-Leclerc High School

January 1, 2025 - June 1, 2025

Designed and delivered an ESL curriculum aligned with the Quebec Education Program. Focused on oral interaction, reading comprehension, and written production, preparing students for Ministry exams and fostering an inclusive classroom environment with collaboration among educators.

Assistant Coach, Men's Basketball at Cegep St-Laurent

August 1, 2022 - Present

Coached and mentored a men’s basketball team, cultivating teamwork and leadership that contributed to the program’s playoff berth in its inaugural year. Designed physical training and skill development programs and created individualized player development plans.

Ambassador of Achievement at Fido Call Center Vancouver

July 1, 2006 - December 1, 2006

SME and support for new hires; provided side-by-side coaching to ensure quality call handling, trained agents on processes and procedures, and conducted quality reviews to drive performance and seamless customer service.