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I am a results-driven professional with more than a decade of experience in recruiting, training, operations management and sales leadership across retail, manufacturing and professional services. I excel at building high-performing teams, designing effective training programs, and driving growth by streamlining processes and delivering excellent customer experiences. I earned an Associate of Arts in Liberal Arts and a Technical Certificate in Business Administration from Ivy Tech Community College, and I am proficient in Microsoft Office. I enjoy collaborating cross-functionally to implement efficient workflows and deliver measurable business outcomes.…I am a results-driven professional with more than a decade of experience in recruiting, training, operations management and sales leadership across retail, manufacturing and professional services. I excel at building high-performing teams, designing effective training programs, and driving growth by streamlining processes and delivering excellent customer experiences. I earned an Associate of Arts in Liberal Arts and a Technical Certificate in Business Administration from Ivy Tech Community College, and I am proficient in Microsoft Office. I enjoy collaborating cross-functionally to implement efficient workflows and deliver measurable business outcomes.

Bob Williams

Project Manager, Marketing Strategist, Growth Marketer, +4

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I am a results-driven professional with more than a decade of experience in recruiting, training, operations management and sales leadership across retail, manufacturing and professional services. I excel at building high-performing teams, designing effective training programs, and driving growth by streamlining processes and delivering excellent customer experiences. I earned an Associate of Arts in Liberal Arts and a Technical Certificate in Business Administration from Ivy Tech Community College, and I am proficient in Microsoft Office. I enjoy collaborating cross-functionally to implement efficient workflows and deliver measurable business outcomes.…I am a results-driven professional with more than a decade of experience in recruiting, training, operations management and sales leadership across retail, manufacturing and professional services. I excel at building high-performing teams, designing effective training programs, and driving growth by streamlining processes and delivering excellent customer experiences. I earned an Associate of Arts in Liberal Arts and a Technical Certificate in Business Administration from Ivy Tech Community College, and I am proficient in Microsoft Office. I enjoy collaborating cross-functionally to implement efficient workflows and deliver measurable business outcomes.

Available to hire

I am a results-driven professional with more than a decade of experience in recruiting, training, operations management and sales leadership across retail, manufacturing and professional services. I excel at building high-performing teams, designing effective training programs, and driving growth by streamlining processes and delivering excellent customer experiences.

I earned an Associate of Arts in Liberal Arts and a Technical Certificate in Business Administration from Ivy Tech Community College, and I am proficient in Microsoft Office. I enjoy collaborating cross-functionally to implement efficient workflows and deliver measurable business outcomes.

Skills

Microsoft Excel

Experience Level

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Licensed Independent Insurance Adjuster/OJT Mentor (Retired) at Foundever

February 1, 2021 - Present

Facilitated new agents’ transition from training to production and provided exceptional customer service to members during the claims process. Represented the client company professionally at all times and supported claims handling to ensure a positive member experience.

Store Manager at American Mattress

October 1, 2018 - February 28, 2021

Led sales management and customer service for a retail location, maintained showroom standards, and drove achievement of sales and profit goals while upholding store presentation.

Recruiting Specialist at Princeton One RPO

January 1, 2018 - September 30, 2018

Matched exceptional talent with organizations by sourcing, connecting, informing, and presenting candidates with opportunities to advance their careers. Supported client searches by understanding candidate preferences to fill openings.

On-Site Recruiter at Continental Inc.

July 1, 2017 - January 31, 2018

Recruited 30+ associates for Nestlé plant shifts; Established training protocols to ensure quick and efficient performance; Maintained positive relationships with General Manager and sub-contractor supervisors.

Store Manager at Mattress Firm Inc.

January 1, 2015 - July 31, 2015

Recruited and promoted multiple associates, achieved top sales and margin performance, and managed store-level profitability and operations.

Freelance Office Management at Wilcom Ltd

June 1, 2012 - January 31, 2015

Assisted an entrepreneur in setting up and organizing an office, improving administrative workflows and reporting.

Marketing and Operations Manager at D. Carlson Building & Design

June 1, 2012 - January 31, 2015

Recruited and hired 11 employees in construction; improved overall operations efficiency across office and field operations; created new reporting and data analysis to maximize profit and reduce costs.

General Manager at Shoe Carnival

July 1, 2010 - April 30, 2012

Recruited, hired, trained, and promoted staff; drove sales growth and managed Profit & Loss store strategies.