Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dedicated customer service professional with 5 years of experience, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am committed to maintaining professional relationships to increase profitability and drive business results.…I am a dedicated customer service professional with 5 years of experience, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am committed to maintaining professional relationships to increase profitability and drive business results.

Cynthia Olorunfemi





I am a dedicated customer service professional with 5 years of experience, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am committed to maintaining professional relationships to increase profitability and drive business results.…I am a dedicated customer service professional with 5 years of experience, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am committed to maintaining professional relationships to increase profitability and drive business results.

Available to hire

I am a dedicated customer service professional with 5 years of experience, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

I am committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Hinduja Global Solutions

May 1, 2022 - November 1, 2023

Assiduously repair trust and manage irate clients. Responded to customer calls and emails to answer questions about products and services. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Placed outbound customer service or customer satisfaction calls to follow up on issues. Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times.

Customer Service Representative at Best Service Raya Distribution

February 1, 2019 - March 1, 2022

Handled over 50 customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Specialist at Sims Nigeria

March 1, 2017 - February 1, 2019

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Took payment information and other pertinent information such as addresses and phone numbers to place orders. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Offered advice and assistance to customers, paying attention to special needs or wants.