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I am a results-driven sales, marketing, and quality professional with over 10 years of experience across digital marketing, sales operations, and quality assurance. I currently work as a Universal Coach and Quality Analyst at Genpact LLC, where I focus on coaching, performance evaluation, and process improvements to boost customer satisfaction and business growth. In addition to my day-to-day responsibilities, I enjoy applying data-driven insights to optimize campaigns, mentoring teammates, and exploring new ways to leverage platforms like TikTok to deliver measurable results for clients.…I am a results-driven sales, marketing, and quality professional with over 10 years of experience across digital marketing, sales operations, and quality assurance. I currently work as a Universal Coach and Quality Analyst at Genpact LLC, where I focus on coaching, performance evaluation, and process improvements to boost customer satisfaction and business growth. In addition to my day-to-day responsibilities, I enjoy applying data-driven insights to optimize campaigns, mentoring teammates, and exploring new ways to leverage platforms like TikTok to deliver measurable results for clients.

MAYADA ABUKELILA

Marketing Strategist, Marketing Analyst, Content Creator, +1

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I am a results-driven sales, marketing, and quality professional with over 10 years of experience across digital marketing, sales operations, and quality assurance. I currently work as a Universal Coach and Quality Analyst at Genpact LLC, where I focus on coaching, performance evaluation, and process improvements to boost customer satisfaction and business growth. In addition to my day-to-day responsibilities, I enjoy applying data-driven insights to optimize campaigns, mentoring teammates, and exploring new ways to leverage platforms like TikTok to deliver measurable results for clients.…I am a results-driven sales, marketing, and quality professional with over 10 years of experience across digital marketing, sales operations, and quality assurance. I currently work as a Universal Coach and Quality Analyst at Genpact LLC, where I focus on coaching, performance evaluation, and process improvements to boost customer satisfaction and business growth. In addition to my day-to-day responsibilities, I enjoy applying data-driven insights to optimize campaigns, mentoring teammates, and exploring new ways to leverage platforms like TikTok to deliver measurable results for clients.

Available to hire

I am a results-driven sales, marketing, and quality professional with over 10 years of experience across digital marketing, sales operations, and quality assurance. I currently work as a Universal Coach and Quality Analyst at Genpact LLC, where I focus on coaching, performance evaluation, and process improvements to boost customer satisfaction and business growth.

In addition to my day-to-day responsibilities, I enjoy applying data-driven insights to optimize campaigns, mentoring teammates, and exploring new ways to leverage platforms like TikTok to deliver measurable results for clients.

Skills

CRM

Experience Level

CRM

Expert

Work Experience

Universal Coach and Quality Analyst at Genpact LLC

October 1, 2025 - Present

Conduct quality audits and performance evaluations across customer interactions. Deliver structured one-on-one coaching sessions to improve KPI achievement. Analyze trends and recommend corrective actions and process improvements. Prepare quality reports and participate in calibration initiatives.

Senior Sales and Marketing Associate at Genpact LLC

June 1, 2025 - October 1, 2025

Supported high-value clients with advanced TikTok advertising strategies. Analyzed campaign data and improved performance outcomes. Mentored new team members and shared best practices.

Sales and Marketing Associate at Genpact LLC

September 1, 2023 - June 1, 2025

Specialized in TikTok advertising and digital marketing solutions. Conducted consultations and designed tailored campaigns. Managed client communication and produced performance reports.

Quality Control Inspector at DANBANHO Co. Ltd.

November 1, 2020 - February 1, 2023

Inspected output samples and verified compliance with standards. Reviewed technical drawings and prepared quality documentation. Trained production teams and proposed process improvements.

Real Estate Sales Consultant at RE/MAX ExpoGroup LLC

October 1, 2019 - March 1, 2020

Managed buyer and seller relationships. Prepared and negotiated contracts. Conducted property viewings and market analysis.

Sales Representative at Mohamed Yousuf Naghi Motors Co. Ltd.

May 1, 2018 - April 1, 2019

Managed showroom sales operations and negotiations. Built long-term customer relationships. Achieved sales targets through consultative selling.

Restaurant Manager at Captain Restaurant LLC

June 1, 2010 - April 1, 2015

Oversaw daily operations and staff management. Maintained service standards and marketing initiatives. Managed budgeting and supplier relationships.