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I'm a customer-focused professional with hands-on experience handling high-volume inbound and outbound calls, emails, and chat. I excel at maintaining accurate CRM records, coordinating interviews, and ensuring confidentiality and compliance while delivering positive service experiences. Based in Brampton, Canada, I bring strong communication skills and a track record of contributing to client satisfaction across global markets. I am seeking entry-level roles in Customer Support, Call Center, or Banking Operations to contribute to smooth processes and continue growing my skills in CRM, data entry, and process improvement.…I'm a customer-focused professional with hands-on experience handling high-volume inbound and outbound calls, emails, and chat. I excel at maintaining accurate CRM records, coordinating interviews, and ensuring confidentiality and compliance while delivering positive service experiences. Based in Brampton, Canada, I bring strong communication skills and a track record of contributing to client satisfaction across global markets. I am seeking entry-level roles in Customer Support, Call Center, or Banking Operations to contribute to smooth processes and continue growing my skills in CRM, data entry, and process improvement.

Sarabjeet Kaur

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I'm a customer-focused professional with hands-on experience handling high-volume inbound and outbound calls, emails, and chat. I excel at maintaining accurate CRM records, coordinating interviews, and ensuring confidentiality and compliance while delivering positive service experiences. Based in Brampton, Canada, I bring strong communication skills and a track record of contributing to client satisfaction across global markets. I am seeking entry-level roles in Customer Support, Call Center, or Banking Operations to contribute to smooth processes and continue growing my skills in CRM, data entry, and process improvement.…I'm a customer-focused professional with hands-on experience handling high-volume inbound and outbound calls, emails, and chat. I excel at maintaining accurate CRM records, coordinating interviews, and ensuring confidentiality and compliance while delivering positive service experiences. Based in Brampton, Canada, I bring strong communication skills and a track record of contributing to client satisfaction across global markets. I am seeking entry-level roles in Customer Support, Call Center, or Banking Operations to contribute to smooth processes and continue growing my skills in CRM, data entry, and process improvement.

Available to hire

I’m a customer-focused professional with hands-on experience handling high-volume inbound and outbound calls, emails, and chat. I excel at maintaining accurate CRM records, coordinating interviews, and ensuring confidentiality and compliance while delivering positive service experiences. Based in Brampton, Canada, I bring strong communication skills and a track record of contributing to client satisfaction across global markets. I am seeking entry-level roles in Customer Support, Call Center, or Banking Operations to contribute to smooth processes and continue growing my skills in CRM, data entry, and process improvement.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior HR Recruiter at Heywey Consultancy

January 1, 2021 - July 31, 2022

Led end-to-end IT recruitment, built pipelines, partnered with hiring managers, managed ATS integrations (Workday, Workable, HRone), conducted detailed candidate screenings, provided market insights, and delivered a high offer-to-join ratio. Mentored 2 junior recruiters; maintained strong client relationships with enterprise clients; achieved annual top performer award and 'employee of the month' honors. Worked across Australia, US, Canada, and APAC with a focus on cloud, DevOps, SAP, Java, and architecture roles.

Talent Acquisition Executive at Velocity AI Digital Pvt Ltd

July 1, 2022 - January 31, 2023

Delivered end-to-end IT recruitment for in-house and client-based hiring across technology, telecom, and sales domains. Partnered with hiring managers to understand business requirements, aligned sourcing strategies, built candidate pipelines using LinkedIn Recruiter and ATS, and ensured high-quality hires with timely delivery.

Customer-Client Support (Senior Recruitment Specialist) at Zone ITS Solutions

February 1, 2023 - Present

Delivered end-to-end support to candidates and clients through application, interview, offer, and onboarding stages. Managed high-volume inbound and outbound calls, emails, scheduling, reminders, and follow-ups in SLA-driven environments. Maintained accurate CRM records including data entry, status updates, and reporting. Resolved queries, escalated issues as needed, and ensured timely communication and service quality. Coordinated interview logistics and feedback collection to ensure a seamless hiring experience. Handled sensitive personal and compensation data with strict confidentiality and compliance standards. Recognized with awards for performance and client satisfaction.

Loan Process Associate - Customer Support at SBJ B Services Pvt. Ltd.

January 1, 2020 - September 1, 2020

Contacted potential customers to understand loan requirements and recommend suitable loan products. Coordinated with dealership and banks to facilitate smooth loan processing and approvals. Verified customer documents, financial credentials, and eligibility in backend systems. Collected, reviewed, and registered credit or customer details to support credit assessment. Ensured compliance with KYC, AML, and internal lending policies during documentation and verification. Maintained accurate records, status updates, and follow-ups to meet turnaround times. Provided regular updates to customers and stakeholders, improving conversion and customer experience.