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I'm Shae Lumsden, a Communications Officer with over 21 years of experience delivering coordinated responses to incidents across the Sydney metropolitan area. I specialise in emergency and major incident response, live broadcasting, and strategic media messaging, working closely with NSW Police Force and external emergency services to keep the public informed. My approach blends empathy, professionalism and practical problem-solving to support frontline outcomes. I'm seeking a media/communications role where I can leverage my communications expertise, stakeholder engagement and ability to operate under pressure to deliver accurate information and positive public messaging.…I'm Shae Lumsden, a Communications Officer with over 21 years of experience delivering coordinated responses to incidents across the Sydney metropolitan area. I specialise in emergency and major incident response, live broadcasting, and strategic media messaging, working closely with NSW Police Force and external emergency services to keep the public informed. My approach blends empathy, professionalism and practical problem-solving to support frontline outcomes. I'm seeking a media/communications role where I can leverage my communications expertise, stakeholder engagement and ability to operate under pressure to deliver accurate information and positive public messaging.

Shae Lumsden

Presenter, Voiceover Artist, Content Creator, +2

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I'm Shae Lumsden, a Communications Officer with over 21 years of experience delivering coordinated responses to incidents across the Sydney metropolitan area. I specialise in emergency and major incident response, live broadcasting, and strategic media messaging, working closely with NSW Police Force and external emergency services to keep the public informed. My approach blends empathy, professionalism and practical problem-solving to support frontline outcomes. I'm seeking a media/communications role where I can leverage my communications expertise, stakeholder engagement and ability to operate under pressure to deliver accurate information and positive public messaging.…I'm Shae Lumsden, a Communications Officer with over 21 years of experience delivering coordinated responses to incidents across the Sydney metropolitan area. I specialise in emergency and major incident response, live broadcasting, and strategic media messaging, working closely with NSW Police Force and external emergency services to keep the public informed. My approach blends empathy, professionalism and practical problem-solving to support frontline outcomes. I'm seeking a media/communications role where I can leverage my communications expertise, stakeholder engagement and ability to operate under pressure to deliver accurate information and positive public messaging.

Available to hire

I’m Shae Lumsden, a Communications Officer with over 21 years of experience delivering coordinated responses to incidents across the Sydney metropolitan area. I specialise in emergency and major incident response, live broadcasting, and strategic media messaging, working closely with NSW Police Force and external emergency services to keep the public informed. My approach blends empathy, professionalism and practical problem-solving to support frontline outcomes.

I’m seeking a media/communications role where I can leverage my communications expertise, stakeholder engagement and ability to operate under pressure to deliver accurate information and positive public messaging.

Language

English

Fluent

Work Experience

Communications Officer at New South Wales Police Force

January 1, 2000 - Present

Key member of the radio communications team, delivering 24/7 response to 000 calls, processing messages via PoliceCAD and ensuring compliance with NSW Police protocols; liaised with emergency services for resource deployment and maintained accurate transmission records.

Communications Officer (Police Communications Media Unit) – Secondment at New South Wales Police Force

January 1, 2013 - April 1, 2013

Managed public messaging during police emergencies, acted as media liaison at scenes, provided information to the public via social media and NSW Police website; monitored media mentions, wrote transcripts, and prepared media releases and live radio drops.

Team Leader – Customer Relations/Legal Officer at ONE.TEL LTD

April 1, 1996 - November 30, 2000

Responded to escalated customer complaints, prepared verbal and written responses, reviewed and edited public communications, and liaised with external regulatory bodies (e.g., Department of Fair Trading, Small Claims Tribunal, ACCC, ACA, TIO); represented the company in court and mentored staff.

Advertising Co-ordinator/Account Manager at AIRPLAY MEDIA SERVICES

August 1, 1995 - February 29, 1996

Sales team integral role: prepared sales proposals, booked campaigns, created advertising briefs and agreements; back-up News Reader and Program Co-ordinator; produced client commercials and promos; liaised with clients from booking to campaign conclusion.

Radio Announcer - Fulltime at TRIPLE ZED FM/2LM

August 1, 1994 - July 31, 1995

Collected, edited, produced and presented News Bulletins for AM/FM formats; supported Outside Broadcasts; monitored news services and edited copy to meet style and client requirements; produced voice-overs for client campaigns.

Production Manager / Copywriter / Announcer at RADIO 2ST/POWER FM, Nowra NSW

July 1, 1993 - August 31, 1994

Announcer for automated shifts; authored 20–50 scripts daily; prepared sales proposals and bookings; liaised with clients and agencies to develop campaigns; managed production and voice talent.