Work Experience
System Engineer, Technical Support at Hewlett Packard
October 1, 2007 - March 1, 2011Provided system engineering and technical support, handled incident responses, supported UNIX/Linux environments, performed hardware/software troubleshooting, and maintained infrastructure documentation.
QA Lead at POSSIBLE
April 1, 2013 - May 1, 2018Led QA processes, defined test strategies, and managed testing efforts for Mazda, Mitsubishi, ConEd, AT&T, Pella, PuRina and Roku accounts; oversaw teams and resource allocation; implemented regression testing and bug tracking.
Quality Assurance Analyst at PegB
June 1, 2020 - May 1, 2021Contributed QA testing across mobile and desktop environments; authored test cases, executed functional, regression, smoke and sanity tests; tracked defects and produced reports.
Quality Assurance Analyst at Intertec International
May 1, 2021 - PresentImplemented QA methodologies; test strategy development, daily coordination, regression and bug tracking; collaborated with development teams to ensure quality deliverables.
Education
Bachelor's in Science at C.T.P. Ing. Mario Quirós Sasso
January 1, 1995 - January 1, 2001Bachelor's Advertising Design at Universidad Hispanoamericana
January 1, 2011 - January 1, 2015Master's Marketing and Communication at Universidad Latina de Costa Rica
January 1, 2017 - January 1, 2019Leadership Seminar at WPPD NA Leadership Company Seminar, Lima, Peru
January 11, 2030 - March 20, 2026Qualifications
ISTQB Certification (In Progress)
January 11, 2030 - March 20, 2026Industry Experience
Software & Internet, Professional Services
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