Experience Level
Language
Japanese
Intermediate
Work Experience
Customer Experience Representative at Evolus
January 1, 2024 - January 1, 2025Created easy to navigate data base with 40+ SOPs in Confluence; Revised SOPs using Salesforce, Excel, and Netsuite to reflect current practices; Responded to 200+ customer inquiries per day through email, phone, and online chat
Event Ticketing Coordinator at Chapman University
January 1, 2023 - January 1, 2024Managed ticketing for 150+ on-campus events with ~500 attendees; Resolved issues with tickets that patrons experienced; Directed patrons to locations on campus
Front Desk Associate at Red Door Escape Room
January 1, 2021 - January 1, 2021Assisted ~600 customers per day with check in and filling out waivers; Created and edited 100+ reservations per day for guests using Xola
Seller at eBay
January 1, 2018 - PresentCashier at Plato's Closet
January 1, 2019 - January 1, 2019Developed social media posts for the store's Instagram that increased engagement; Checked out customers and handled cash and credit transactions
Education
Bachelor of Science in Business Administration (Marketing concentration; Minor in Japanese) at Chapman University
January 11, 2030 - January 1, 2024Qualifications
Facebook Digital Marketing Certificate
January 1, 2022 - March 22, 2026CIEE Foreign Exchange Student Program
January 1, 2019 - March 22, 2026Industry Experience
Media & Entertainment, Education, Professional Services, Retail, Software & Internet
Experience Level
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