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I am a customer-focused professional with hands-on experience in international customer service and debt collections. I am known for clear communication, empathy, and strong negotiation skills when handling sensitive customer issues. I have worked with US-based portfolios while maintaining compliance and professionalism. I am eager to grow within a customer-centric team and contribute to customer satisfaction and business success. I bring experience in skip tracing, data integrity, cross-cultural communication, and collaborative problem solving to deliver positive outcomes.…I am a customer-focused professional with hands-on experience in international customer service and debt collections. I am known for clear communication, empathy, and strong negotiation skills when handling sensitive customer issues. I have worked with US-based portfolios while maintaining compliance and professionalism. I am eager to grow within a customer-centric team and contribute to customer satisfaction and business success. I bring experience in skip tracing, data integrity, cross-cultural communication, and collaborative problem solving to deliver positive outcomes.

John Mutoro

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I am a customer-focused professional with hands-on experience in international customer service and debt collections. I am known for clear communication, empathy, and strong negotiation skills when handling sensitive customer issues. I have worked with US-based portfolios while maintaining compliance and professionalism. I am eager to grow within a customer-centric team and contribute to customer satisfaction and business success. I bring experience in skip tracing, data integrity, cross-cultural communication, and collaborative problem solving to deliver positive outcomes.…I am a customer-focused professional with hands-on experience in international customer service and debt collections. I am known for clear communication, empathy, and strong negotiation skills when handling sensitive customer issues. I have worked with US-based portfolios while maintaining compliance and professionalism. I am eager to grow within a customer-centric team and contribute to customer satisfaction and business success. I bring experience in skip tracing, data integrity, cross-cultural communication, and collaborative problem solving to deliver positive outcomes.

Available to hire

I am a customer-focused professional with hands-on experience in international customer service and debt collections. I am known for clear communication, empathy, and strong negotiation skills when handling sensitive customer issues. I have worked with US-based portfolios while maintaining compliance and professionalism.

I am eager to grow within a customer-centric team and contribute to customer satisfaction and business success. I bring experience in skip tracing, data integrity, cross-cultural communication, and collaborative problem solving to deliver positive outcomes.

Skills

Copywriting

Presentation Design

Experience Level

Copywriting

Expert

Presentation Design

Intermediate

Language

English

Fluent

Work Experience

Collections Associate at Techno Brain Ltd

August 1, 2025 - December 1, 2025

Handled inbound and outbound collection calls for US-based multifamily and healthcare accounts in full FDCPA compliance. Negotiated realistic payment plans while maintaining respectful and professional customer interactions. Performed skip tracing and updated customer records to support high data integrity for the Nashville headquarters. Balanced recovery targets with empathy, ensuring positive customer experiences even in difficult situations.

Customer Service Agent at CCI Kenya

May 1, 2024 - May 1, 2025

Provided customer support to international clients, addressing inquiries and resolving issues efficiently. Built strong relationships with customers through active listening and clear communication. Worked closely with team members and supervisors to improve service delivery and customer experience. Offered accurate product information, contributing to improved customer retention and satisfaction.

Debt Collection Agent at Apex Debt Collection Africa Ltd

March 1, 2024 - April 1, 2024

Recovered outstanding debts using professional and ethical negotiation techniques. Created flexible payment arrangements tailored to customer situations. Helped customers understand their obligations and available payment options, promoting transparency and trust.

Waiter at Grand Café

April 1, 2023 - May 1, 2023

Delivered friendly and attentive service in a fast-paced hospitality environment. Maintained cleanliness and organization to ensure a pleasant dining experience. Strengthened teamwork, customer interaction, and time management skills.