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Hello! I'm Angie Blanco, a dedicated and detail-oriented professional with strong experience in customer service and virtual assistance. I thrive on helping customers and streamlining online processes, especially across e-commerce platforms and CRM tools. I enjoy turning challenges into smooth, positive experiences for clients, continuously improving processes and user experiences. I’m proficient with Zendesk, Salesforce, Shopify, Amazon Seller Central, Klarna, Clearpay, and Microsoft Office, and I’m always eager to learn new tools to boost efficiency.…Hello! I'm Angie Blanco, a dedicated and detail-oriented professional with strong experience in customer service and virtual assistance. I thrive on helping customers and streamlining online processes, especially across e-commerce platforms and CRM tools. I enjoy turning challenges into smooth, positive experiences for clients, continuously improving processes and user experiences. I’m proficient with Zendesk, Salesforce, Shopify, Amazon Seller Central, Klarna, Clearpay, and Microsoft Office, and I’m always eager to learn new tools to boost efficiency.

Angielou Blanco

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Hello! I'm Angie Blanco, a dedicated and detail-oriented professional with strong experience in customer service and virtual assistance. I thrive on helping customers and streamlining online processes, especially across e-commerce platforms and CRM tools. I enjoy turning challenges into smooth, positive experiences for clients, continuously improving processes and user experiences. I’m proficient with Zendesk, Salesforce, Shopify, Amazon Seller Central, Klarna, Clearpay, and Microsoft Office, and I’m always eager to learn new tools to boost efficiency.…Hello! I'm Angie Blanco, a dedicated and detail-oriented professional with strong experience in customer service and virtual assistance. I thrive on helping customers and streamlining online processes, especially across e-commerce platforms and CRM tools. I enjoy turning challenges into smooth, positive experiences for clients, continuously improving processes and user experiences. I’m proficient with Zendesk, Salesforce, Shopify, Amazon Seller Central, Klarna, Clearpay, and Microsoft Office, and I’m always eager to learn new tools to boost efficiency.

Available to hire

Hello! I’m Angie Blanco, a dedicated and detail-oriented professional with strong experience in customer service and virtual assistance. I thrive on helping customers and streamlining online processes, especially across e-commerce platforms and CRM tools.

I enjoy turning challenges into smooth, positive experiences for clients, continuously improving processes and user experiences. I’m proficient with Zendesk, Salesforce, Shopify, Amazon Seller Central, Klarna, Clearpay, and Microsoft Office, and I’m always eager to learn new tools to boost efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Customer Service Representative - E-commerce Virtual Assistant at SODAH BRAND

February 20, 2024 - July 20, 2025

Provided timely professional support to customers via chat, email, and phone; managed e-commerce platforms (Shopify, Amazon Seller Central, Klarna, Clearpay); consistently met performance targets including response time and customer satisfaction; resolved customer issues with empathy and clear communication to enhance overall experience.

Technical Support Representative at Convergys (AT&T Account)

June 20, 2018 - December 20, 2019

Effectively managed customer inquiries, investigated issues, coordinated with internal teams, and provided timely resolutions; maintained detailed case documentation and ensured clear, professional communication with customers.

CSR and TSR at RMS Collect Phils., Inc. (T-Mobile and Sprint Account)

March 1, 2016 - May 31, 2018

CSR and TSR responsibilities supporting T-Mobile and Sprint accounts with customer service and technical support via phone; handled inquiries and contributed to issue resolution.

CSR and TSR at RMS Collect Phils., Inc. (T-Mobile and Sprint Account)

April 1, 2020 - September 24, 2021

CSR and TSR duties focusing on inbound/outbound calls, billing support, and account assistance for T-Mobile and Sprint accounts; contributed to process improvements and customer satisfaction.