With extensive experience in strategic operations and talent acquisition, I lead cross-functional teams to drive growth, optimize workforce performance, and deliver cost-efficient recruitment solutions across healthcare and corporate sectors. I excel in building partnerships, employing data-led decision-making, and executing targeted recruitment campaigns that align with client objectives and candidate experience. I am adept at managing multi-site teams, ensuring regulatory compliance, and leveraging technology to support scalable and sustainable business expansion. I have a proven track record of securing high-value contracts, improving retention, and converting market opportunities into measurable revenue and long-term client loyalty.…

Nishendu Shah

With extensive experience in strategic operations and talent acquisition, I lead cross-functional teams to drive growth, optimize workforce performance, and deliver cost-efficient recruitment solutions across healthcare and corporate sectors. I excel in building partnerships, employing data-led decision-making, and executing targeted recruitment campaigns that align with client objectives and candidate experience. I am adept at managing multi-site teams, ensuring regulatory compliance, and leveraging technology to support scalable and sustainable business expansion. I have a proven track record of securing high-value contracts, improving retention, and converting market opportunities into measurable revenue and long-term client loyalty.…

Available to hire

With extensive experience in strategic operations and talent acquisition, I lead cross-functional teams to drive growth, optimize workforce performance, and deliver cost-efficient recruitment solutions across healthcare and corporate sectors. I excel in building partnerships, employing data-led decision-making, and executing targeted recruitment campaigns that align with client objectives and candidate experience.

I am adept at managing multi-site teams, ensuring regulatory compliance, and leveraging technology to support scalable and sustainable business expansion. I have a proven track record of securing high-value contracts, improving retention, and converting market opportunities into measurable revenue and long-term client loyalty.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Head of Operations at SYNERGY MEDICAL (AN NGAGE TALENT COMPANY)
June 1, 2025 - Present
Lead and empower offshore and onshore operations for regulatory compliance and service commitments across workforce deployment. Oversee performance management, capability development, absence control, and employee relations to drive productivity and accountability across the team. Secured high-value service agreements with NHS Trust, a private hospital group, and care providers, delivering continuity of care and revenue growth. Reduced cost per hire through targeted hiring and resource strategy, improved recruitment ROI, and shortened client/candidate workflow times to boost retention and repeat business. Expanded offshore capacity and increased gross margin within 3–6 months. Translated market opportunities into sustainable revenue through strategic business development.
Recruitment Team Manager at DRC LOCUMS LTD. (HAMILTON BRADSHAW GROUP)
June 1, 2016 - May 31, 2025
Directed team performance, capability development, absence management, and employee relations, driving productivity across operations. Led management meetings to drive growth initiatives and robust operational frameworks, accelerating candidate placement and client delivery. Collaborated with compliance, payroll, and administration to refine internal processes, reduce cycles, and improve retention. Produced comprehensive reporting to track compliance, SLA performance, bookings and registrations. Negotiated remuneration and contract terms, resolving client and candidate concerns to reinforce loyalty. Implemented targeted candidate attraction campaigns across LinkedIn, Facebook, Indeed, CV Library and social media, evaluating ROI for recruitment spend. Generated record revenue of £420,000 and led the team to £828,800 annual revenue, with a weekly milestone of £12,600.
Senior Recruitment Consultant at ID MEDICAL GROUP
September 1, 2013 - May 31, 2016
Oversee candidate lifecycle, assess applications and verify compliance with statutory accreditation and registration requirements. Define short- and long-term workforce needs with clients, delivering tailored search strategies for senior-level roles. Streamlined agency recruitment framework, controlling price points, cost-per-hire and invoicing accuracy. Applied workforce supply and demand analysis to accelerate NHS Trust and Bank recruitment campaigns. Build candidate pipelines and coordinate references and credential verifications. Contributed to new business proposals and exceeded KPIs for billing, new business, and recruitment turnaround.
Business Development Manager at XLN TELECOM LTD
August 1, 2012 - August 31, 2013
Devised business broadband and telephony solutions for SMEs and large corporate clients across the UK. Managed lead generation, opportunity development, sales pipeline, and conversion activities. Built strong client relationships, identifying short- and long-term needs to propose strategic solutions. Conducted competitor analysis to refine value proposition. Led knowledge-sharing sessions to improve skills across the team. Executed go-to-market strategies across existing accounts to boost market penetration and sales efficiency, and improved CRM processes.

Education

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Qualifications

Industry Experience

Healthcare, Professional Services

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Experience Level