Diana Jadrisnikova

Content Moderator for Social Media at Teleperformance (Portugal)

Evaluated user-generated content ensuring compliance with community guidelines and policies; labeled accounts and content to maintain platform integrity; documented interactions in the CRM system to keep records up-to-date and support follow-ups; collaborated with cross-functional teams to escalate complex issues.

Customer Support Representative at Teleperformance

Managed inbound and outbound customer communications via chat and phone; assisted customers by troubleshooting issues and resolving inquiries in accordance with company guidelines; documented interactions accurately in the CRM to maintain records and support follow-ups.

Content Moderator at Teleperformance Portugal

Evaluated user-generated content ensuring compliance with community guidelines and policies. Labeled accounts and content based on established criteria to maintain platform integrity and user safety. Documented interactions accurately in the CRM system to maintain up-to-date records and facilitate follow-ups. Collaborated with cross-functional teams to escalate complex issues.