Diana Jadrisnikova

Available to hire

Experience Level

Intermediate
Intermediate

Language

Russian
Fluent
English
Advanced
Lithuanian
Advanced

Work Experience

Content Moderator for Social Media at Teleperformance (Portugal)
January 1, 2022 - October 1, 2025
Evaluated user-generated content ensuring compliance with community guidelines and policies; labeled accounts and content to maintain platform integrity; documented interactions in the CRM system to keep records up-to-date and support follow-ups; collaborated with cross-functional teams to escalate complex issues.
Customer Support Representative at Teleperformance
October 1, 2025 - January 1, 2026
Managed inbound and outbound customer communications via chat and phone; assisted customers by troubleshooting issues and resolving inquiries in accordance with company guidelines; documented interactions accurately in the CRM to maintain records and support follow-ups.
Content Moderator at Teleperformance Portugal
January 1, 2022 - October 1, 2025
Evaluated user-generated content ensuring compliance with community guidelines and policies. Labeled accounts and content based on established criteria to maintain platform integrity and user safety. Documented interactions accurately in the CRM system to maintain up-to-date records and facilitate follow-ups. Collaborated with cross-functional teams to escalate complex issues.
Customer Support Representative at Teleperformance Greece
October 1, 2025 - January 1, 2026
Managed inbound and outbound customer communications via chat and phone. Assisted customers by troubleshooting issues and resolving inquiries in line with company guidelines. Documented interactions accurately in the CRM system to maintain up-to-date records and facilitate follow-ups. Collaborated with cross-functional teams to escalate complex issues.

Education

Bachelor's Degree in Business Management at Klaipėda Business College
January 11, 2030 - March 23, 2026
Bachelor's Degree in Business Management at Lith Lithuania Business College
January 11, 2030 - March 23, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment

Experience Level

Intermediate
Intermediate