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I am a collaborative, customer-focused support professional with a strong background in platform-based customer retention and quality analysis. I work across CRM systems such as Zendesk, Freshdesk, Intercom, Salesforce, and more, leveraging strong communication, active listening, and problem-solving skills to resolve issues and improve service levels. I thrive on delivering high-quality service, building rapport with clients, and driving process improvements to boost speed and efficiency. I enjoy collaborating with teams to support business growth and create positive customer experiences.…I am a collaborative, customer-focused support professional with a strong background in platform-based customer retention and quality analysis. I work across CRM systems such as Zendesk, Freshdesk, Intercom, Salesforce, and more, leveraging strong communication, active listening, and problem-solving skills to resolve issues and improve service levels. I thrive on delivering high-quality service, building rapport with clients, and driving process improvements to boost speed and efficiency. I enjoy collaborating with teams to support business growth and create positive customer experiences.

Dung Thorat

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I am a collaborative, customer-focused support professional with a strong background in platform-based customer retention and quality analysis. I work across CRM systems such as Zendesk, Freshdesk, Intercom, Salesforce, and more, leveraging strong communication, active listening, and problem-solving skills to resolve issues and improve service levels. I thrive on delivering high-quality service, building rapport with clients, and driving process improvements to boost speed and efficiency. I enjoy collaborating with teams to support business growth and create positive customer experiences.…I am a collaborative, customer-focused support professional with a strong background in platform-based customer retention and quality analysis. I work across CRM systems such as Zendesk, Freshdesk, Intercom, Salesforce, and more, leveraging strong communication, active listening, and problem-solving skills to resolve issues and improve service levels. I thrive on delivering high-quality service, building rapport with clients, and driving process improvements to boost speed and efficiency. I enjoy collaborating with teams to support business growth and create positive customer experiences.

Available to hire

I am a collaborative, customer-focused support professional with a strong background in platform-based customer retention and quality analysis. I work across CRM systems such as Zendesk, Freshdesk, Intercom, Salesforce, and more, leveraging strong communication, active listening, and problem-solving skills to resolve issues and improve service levels.

I thrive on delivering high-quality service, building rapport with clients, and driving process improvements to boost speed and efficiency. I enjoy collaborating with teams to support business growth and create positive customer experiences.

Skills

Copywriting

CRM

Microsoft Office

Experience Level

Copywriting

Expert

CRM

Expert

Microsoft Office

Intermediate

Work Experience

Customer Service Representative at Accio & Sons

March 1, 2021 - August 1, 2023

Promptly respond to customer inquiries in person or via phone, email, mail or social media. Accurately record account information to open/close accounts. Maintain financial accounts by processing customer adjustments professionally. Helped grow customer base by 30% in 2024 through quick, reliable service. Kept records of interactions and transactions and prepared customer experience feedback forms to assess service levels.

Online Customer Service Representative at Wendy Stitches

November 1, 2023 - July 1, 2024

Initiated over 70 inbound/outbound calls daily, achieving a 10-15% conversion rate consistently. Provided first-line support and resolved customer complaints with a 90% satisfaction score. Conducted surveys to gather feedback and reported findings to management for product improvement. Tracked contacted customers and those who opted out; followed up for potential sales.

Online Feedback Assistant at Barback Youth and Adolescent Network

July 1, 2024 - April 1, 2025

Delivered scripted talks describing the company's services, political talking points or charity appeals to persuade potential donors. Logged customer interactions in CRM and provided insights to the retention team. Conducted online feedback surveys and followed up on potential donors for future engagement.