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I am Cristian Florin Padurariu, a customer support professional with extensive experience in Italian-language service within outsourcing environments. I have handled inbound inquiries, complaints, and service-related requests, documented cases accurately in CRM systems, and followed established escalation procedures to ensure timely resolution. Reliable, detail-oriented, and motivated to build a long-term career in remote customer support. I value clear communication, teamwork, and a proactive approach to delivering excellent service and customer satisfaction.…I am Cristian Florin Padurariu, a customer support professional with extensive experience in Italian-language service within outsourcing environments. I have handled inbound inquiries, complaints, and service-related requests, documented cases accurately in CRM systems, and followed established escalation procedures to ensure timely resolution. Reliable, detail-oriented, and motivated to build a long-term career in remote customer support. I value clear communication, teamwork, and a proactive approach to delivering excellent service and customer satisfaction.

Cristian Florin Pădurariu

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I am Cristian Florin Padurariu, a customer support professional with extensive experience in Italian-language service within outsourcing environments. I have handled inbound inquiries, complaints, and service-related requests, documented cases accurately in CRM systems, and followed established escalation procedures to ensure timely resolution. Reliable, detail-oriented, and motivated to build a long-term career in remote customer support. I value clear communication, teamwork, and a proactive approach to delivering excellent service and customer satisfaction.…I am Cristian Florin Padurariu, a customer support professional with extensive experience in Italian-language service within outsourcing environments. I have handled inbound inquiries, complaints, and service-related requests, documented cases accurately in CRM systems, and followed established escalation procedures to ensure timely resolution. Reliable, detail-oriented, and motivated to build a long-term career in remote customer support. I value clear communication, teamwork, and a proactive approach to delivering excellent service and customer satisfaction.

Available to hire

I am Cristian Florin Padurariu, a customer support professional with extensive experience in Italian-language service within outsourcing environments. I have handled inbound inquiries, complaints, and service-related requests, documented cases accurately in CRM systems, and followed established escalation procedures to ensure timely resolution.

Reliable, detail-oriented, and motivated to build a long-term career in remote customer support. I value clear communication, teamwork, and a proactive approach to delivering excellent service and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

Italian

Advanced

English

Intermediate

Work Experience

Customer Support Representative – Italian (Remote) at Konecta – Wind Tre / Covisian – Customer Care

August 1, 2025 - February 1, 2026

Inbound customer support in Italian; handling customer inquiries, complaints, and service-related requests; accurate case documentation and follow-up using CRM; adherence to internal procedures, quality standards, and escalation flows; ensured customer satisfaction in a remote support environment.

Sales Business Analyst at Vodafone Business

October 1, 2024 - June 1, 2025

Evaluated, planned, and implemented business strategies; supported sales performance analysis and reporting.

Consumer Sales Representative at Vodafone

August 1, 2022 - October 1, 2024

Assisted customers with mobile plans, devices, and services; promoted and sold telecom products and subscriptions; managed contracts and customer accounts; handled payments and POS transactions; provided after-sales support and issue resolution.

Commercial Worker at Romstal Romania

September 1, 2019 - August 1, 2022

Assisted customers with product selection; managed inventory and sales documentation; supported daily store operations.