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I'm Lilian O. Chiteri, a dynamic results-driven Economics and Finance graduate with a strong foundation in business analysis, digital marketing, and client engagement. I blend data-driven decision-making with creative marketing strategies to support organizational growth, leveraging AI tools and social media management to streamline operations and boost brand visibility. I am known for clear communication, problem-solving, and multitasking, delivering excellence from customer support to strategic planning.…I'm Lilian O. Chiteri, a dynamic results-driven Economics and Finance graduate with a strong foundation in business analysis, digital marketing, and client engagement. I blend data-driven decision-making with creative marketing strategies to support organizational growth, leveraging AI tools and social media management to streamline operations and boost brand visibility. I am known for clear communication, problem-solving, and multitasking, delivering excellence from customer support to strategic planning.

Lilian O. Chiteri

Social Media Manager, Digital Marketer, Content Creator, +3

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I'm Lilian O. Chiteri, a dynamic results-driven Economics and Finance graduate with a strong foundation in business analysis, digital marketing, and client engagement. I blend data-driven decision-making with creative marketing strategies to support organizational growth, leveraging AI tools and social media management to streamline operations and boost brand visibility. I am known for clear communication, problem-solving, and multitasking, delivering excellence from customer support to strategic planning.…I'm Lilian O. Chiteri, a dynamic results-driven Economics and Finance graduate with a strong foundation in business analysis, digital marketing, and client engagement. I blend data-driven decision-making with creative marketing strategies to support organizational growth, leveraging AI tools and social media management to streamline operations and boost brand visibility. I am known for clear communication, problem-solving, and multitasking, delivering excellence from customer support to strategic planning.

Available to hire

I’m Lilian O. Chiteri, a dynamic results-driven Economics and Finance graduate with a strong foundation in business analysis, digital marketing, and client engagement.

I blend data-driven decision-making with creative marketing strategies to support organizational growth, leveraging AI tools and social media management to streamline operations and boost brand visibility. I am known for clear communication, problem-solving, and multitasking, delivering excellence from customer support to strategic planning.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swahili

Fluent

Work Experience

Social Media Manager at Sahuma Electronics

June 1, 2021 - Present

Identified potential opportunities for collaborations between the company and other organizations. Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly. Reviewed analytics data regularly to identify areas of improvement in our campaigns. Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook and LinkedIn. Managed the daily operations of all signed social media accounts. Ensured compliance with company policies when publishing content online. Researched industry trends and competitors’ activities to develop new ideas for content creation. Maintained an up-to-date knowledge of emerging technologies related to social media marketing. Recommended changes in processes or procedures based on feedback from customers or colleagues. Collaborated with other departments to ensure brand consistency across all channels.

Digital Marketer & Virtual Assistant at Employy (Client Portfolio)

October 1, 2024 - May 1, 2025

Trained and supported international clients on using workflow automation and AI-powered tools, streamlining daily operations and improving productivity. Created structured content calendars and coached clients on social media best practices, leading to consistent growth in visibility and engagement. Guided entrepreneurs through inbox/calendar management systems, improving efficiency and enabling smoother collaboration across time zones. Delivered storytelling-based campaigns to grassroots communities, tailoring messages for cultural relevance and impact.

Customer Service Representative at Dragon, Sharjah Dubai

April 1, 2023 - December 1, 2023

Provided accurate information about products and services to customers; Provided exceptional customer service to ensure customer satisfaction; Gathered customer feedback through surveys and used the data to improve customer service; Implemented innovative methods for streaming the customer service process; Provided excellent customer service to resolve customer complaints in a timely manner; Resolved complex problems by working with other departments to provide solutions that meet customer’s needs; Conducted regular follow-up calls with customers after resolving their issues; Developed positive relationships with customers through friendly interactions.

Sales Representative at TCL TVs Brand Shop

January 1, 2022 - December 1, 2024

Providing customers with information on pricing and product availability. Advising and serving customers. Ensuring we are at 100% on availability of our products in all the allocated stores with correct share of shelf availability. Recruiting new customers and developing existing ones in my region. Regular tracking of competitor activities and gathering market intelligence. Developed and maintained relationships with key stakeholders to facilitate sales and identify new business opportunities. Created and maintained key customer relationships, resulting in increased sales and customer satisfaction. Engaging retailers on target achievement in both sell in and sell out plans. Ensure all orders are picked and grow portfolio. Tracking my target and sales on a daily basis. Marketing the products online.

Social Media Marketer at Avechi Company

September 1, 2019 - November 1, 2020

Developed creative ideas for content creation based on audience interests and preferences. Developed content calendars for various social media platforms including Facebook, Twitter, Instagram, Pinterest, and YouTube. Provided support during live streaming events by responding quickly to questions from viewers. Conducted keyword research related to topics relevant to the company’s product and services. Schedule posts using scheduling tools like Buffer, or Sprout Social in advance of launch dates. Analyzed competitor activity across multiple channels to identify opportunities for improvement. Built relationships with key stakeholders across departments. Reported weekly performances metrics against goals set by leadership team. Created and maintained a social media strategy to increase brand awareness, engagement and website traffic. Organized giveaways and contents aimed at increasing user engagement. Optimized existing content by making necessary updates or adjustments.

Customer Service Representative at Dragon

April 1, 2023 - December 1, 2023

Provided accurate information about products and services; delivered exceptional customer service; gathered customer feedback via surveys to improve service; implemented innovative methods to streamline processes; resolved customer issues promptly; conducted follow-up calls and built positive customer relationships; collaborated with other departments to provide solutions.