Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a detail-oriented QA and IT support professional with a track record of structured troubleshooting, incident documentation, and cross-functional collaboration. As a U.S. Army veteran with active Secret Clearance and formal IT service management training, I excel at identifying system issues, documenting reproducible steps, analyzing root causes, and improving service reliability.\n\nI am passionate about delivering high-quality, user-centered digital experiences and am eager to grow into a well-rounded QA professional within collaborative product teams. I value clear communication, rigorous testing, and thoughtful problem-solving in fast-paced environments.…I am a detail-oriented QA and IT support professional with a track record of structured troubleshooting, incident documentation, and cross-functional collaboration. As a U.S. Army veteran with active Secret Clearance and formal IT service management training, I excel at identifying system issues, documenting reproducible steps, analyzing root causes, and improving service reliability.\n\nI am passionate about delivering high-quality, user-centered digital experiences and am eager to grow into a well-rounded QA professional within collaborative product teams. I value clear communication, rigorous testing, and thoughtful problem-solving in fast-paced environments.

Leon Dwayne Roy Jr

QA Engineer, Web Developer, Front-End Developer, +2





I am a detail-oriented QA and IT support professional with a track record of structured troubleshooting, incident documentation, and cross-functional collaboration. As a U.S. Army veteran with active Secret Clearance and formal IT service management training, I excel at identifying system issues, documenting reproducible steps, analyzing root causes, and improving service reliability.\n\nI am passionate about delivering high-quality, user-centered digital experiences and am eager to grow into a well-rounded QA professional within collaborative product teams. I value clear communication, rigorous testing, and thoughtful problem-solving in fast-paced environments.…I am a detail-oriented QA and IT support professional with a track record of structured troubleshooting, incident documentation, and cross-functional collaboration. As a U.S. Army veteran with active Secret Clearance and formal IT service management training, I excel at identifying system issues, documenting reproducible steps, analyzing root causes, and improving service reliability.\n\nI am passionate about delivering high-quality, user-centered digital experiences and am eager to grow into a well-rounded QA professional within collaborative product teams. I value clear communication, rigorous testing, and thoughtful problem-solving in fast-paced environments.

Available to hire

I am a detail-oriented QA and IT support professional with a track record of structured troubleshooting, incident documentation, and cross-functional collaboration. As a U.S. Army veteran with active Secret Clearance and formal IT service management training, I excel at identifying system issues, documenting reproducible steps, analyzing root causes, and improving service reliability.\n\nI am passionate about delivering high-quality, user-centered digital experiences and am eager to grow into a well-rounded QA professional within collaborative product teams. I value clear communication, rigorous testing, and thoughtful problem-solving in fast-paced environments.

Skills

Active Directory

Adobe Photoshop

Jira

Experience Level

Active Directory

Intermediate

Adobe Photoshop

Intermediate

Jira

Intermediate

Language

English

Fluent

Work Experience

Security Officer Level II at Allied Universal

January 1, 2021 - December 31, 2022

Monitored systems and identified irregularities through surveillance and investigative review. Documented incidents clearly and accurately for escalation and resolution. Maintained procedural compliance and ensured operational reliability. Communicated findings across teams to mitigate risk and prevent recurrence.

12Bravo Combat Engineer / Team Leader at U.S. Army

January 1, 2014 - January 1, 2018

Led teams in high-pressure environments requiring precision, risk mitigation, and structured execution. Followed and enforced operational checklists to ensure mission success. Identified and resolved infrastructure vulnerabilities under strict timelines. Trained junior personnel on procedures, quality standards, and execution protocols.

Production Associate / Material Handler at Tesla, Inc. (Gigafactory)

January 1, 2023 - January 1, 2025

Located, transported, and delivered production materials to assembly lines to maintain efficient manufacturing workflow. Operated industrial equipment including forklifts, pallet jacks, tuggers, and flatbed carts to move inventory and production components safely. Loaded and unloaded materials from delivery vehicles and organized warehouse inventory to ensure accurate stock levels and timely production support. Reported safety risks and process inefficiencies to supervisors for resolution.

Customer Service Representative at Teleperformance (Humana Client)

January 1, 2015 - January 1, 2016

Processed insurance claims, analyzed discrepancies, and ensured regulatory compliance. Investigated irregularities and identified potential fraud trends. Documented customer interactions and resolution steps in ticketing systems. Communicated complex information clearly to both customers and internal teams.

Sales Strategist

January 1, 2015 - January 1, 2016

Managed CRM systems and tracked data-driven insights. Identified workflow inefficiencies and improved customer engagement processes. Leveraged data analysis to exceed performance metrics.