Available to hire
Hi, I’m Giorgio Moroso, a multilingual Trust & Safety specialist with 5+ years of experience at Accenture, reviewing user-generated content and enforcing platform policies. I’m skilled at handling user appeals, investigating complex moderation cases, and improving operational processes, all while staying aligned with evolving guidelines.
I thrive in fast-paced, international environments and bring a strong analytical mindset, meticulous attention to detail, and a collaborative approach to Trust & Safety teams.
Experience Level
Language
Italian
Fluent
Spanish; Castilian
Fluent
English
Fluent
French
Fluent
Portuguese
Fluent
Greek, Modern
Intermediate
Catalan; Valencian
Intermediate
Romanian, Moldavian, Moldovan
Intermediate
Work Experience
Platform Experience New Associate at Accenture
December 1, 2020 - December 1, 2025Review and/or remove content—including videos, accounts, text, images, and audio—according to client guidelines, using specific tools and channels. Stay updated on changing client policies and guidelines. Investigate, resolve, and relay complex content issues to the broader Trust & Safety team. Consistently met productivity and quality targets (SLA), monitored through internal audits. Managed user appeals related to account suspensions, evaluating possible reinstatement according to platform policies.
Laundry & Housekeeping Supervisor at Abbey Court Hostel
May 1, 2019 - January 1, 2020Coordinated daily housekeeping operations by prioritizing room cleaning schedules based on real-time updates from reception regarding guest departures and room availability. Provided on-shift guidance and task allocation to housekeeping staff, ensuring efficient workflow and timely room turnover. Conducted quality checks on cleaned rooms and public areas and maintained communication with reception and management to support smooth daily operations. Managed laundry operations including washing, drying and preparing towels and bed linen.
Receptionist at Maspalomas Lago Residence
January 1, 2018 - January 1, 2019Delivered professional customer service at the front desk, assisting guests with check-in, check-out and general enquiries in a fast-paced environment. Managed reservations, guest information and daily administrative tasks using computer systems and booking software. Handled payments, processed transactions and maintained accurate cash and balance records. Responded to phone calls and guest requests, ensuring efficient communication and a high standard of service.
Linen Porter at Buswells Hotel
January 1, 2017 - December 1, 2017Delivered prompt guest support by providing additional amenities such as towels, pillows, and in-room supplies, ensuring a high standard of customer satisfaction. Coordinated with the front desk team to respond efficiently to guest requests and maintain smooth daily hotel operations. Managed the organization of hotel linen, ensuring consistent cleanliness and quality standards. Maintained an organized linen inventory and supported housekeeping operations in a fast-paced hospitality environment.
Career Break Full-Time Student (Languages) at Career Break
January 1, 2015 - February 1, 2017Engaged in full-time language studies during a career break, developing multilingual communication skills and cross-cultural awareness.
Receptionist at Star Hotel
February 1, 2013 - December 1, 2015Processed all guest check-ins and check-outs, room assignments, room changes and activated and reissued room keys. Updated all guest information in the system, confirmed guest reservations and processed payments. Provided a four-star level of customer service to guests in several languages. Answered, recorded and processed all guest requests, questions or concerns and followed up to ensure guests were satisfied.
Education
Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Other
Experience Level
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Dublin today.