Portfolio link: _Website not available. Sign in: https://www.twine.net/signup_ I am a multidisciplinary product designer with 5+ years of experience leading end-to-end UX and web design at global scale. At Block (Square), I served as a cross-functional design lead on flagship product launches, owning strategy, standards, and execution across 30+ locales. I’ve consistently influenced engineering, product, and marketing decisions and established design patterns adopted across 500+ pages. I’m equally strong in systems thinking, IC craft, and team leadership. I’m currently seeking a Lead or Senior Product Designer role where design strategy, mentorship, and impact intersect, helping teams ship meaningful products at scale.

Olivia Baker-Sullivan

Portfolio link: _Website not available. Sign in: https://www.twine.net/signup_ I am a multidisciplinary product designer with 5+ years of experience leading end-to-end UX and web design at global scale. At Block (Square), I served as a cross-functional design lead on flagship product launches, owning strategy, standards, and execution across 30+ locales. I’ve consistently influenced engineering, product, and marketing decisions and established design patterns adopted across 500+ pages. I’m equally strong in systems thinking, IC craft, and team leadership. I’m currently seeking a Lead or Senior Product Designer role where design strategy, mentorship, and impact intersect, helping teams ship meaningful products at scale.

Available to hire

Portfolio link: Website not available. Sign in: https://www.twine.net/signup

I am a multidisciplinary product designer with 5+ years of experience leading end-to-end UX and web design at global scale. At Block (Square), I served as a cross-functional design lead on flagship product launches, owning strategy, standards, and execution across 30+ locales. I’ve consistently influenced engineering, product, and marketing decisions and established design patterns adopted across 500+ pages. I’m equally strong in systems thinking, IC craft, and team leadership.

I’m currently seeking a Lead or Senior Product Designer role where design strategy, mentorship, and impact intersect, helping teams ship meaningful products at scale.

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Language

English
Fluent
French
Fluent

Work Experience

Digital Production Designer at Block (Square)
August 1, 2022 - February 1, 2026
Contributed Figma design work to product pages and design system components; CMS-based production across 17,000+ managed web pages; led production on VPOS pages achieving +33% bottom-of-funnel conversion; contributed to Homepage 3.0 launch with +20% Get Started CTR and +11% Signup CVR; supported Fall Releases driving 92M in pipeline, 3M social views, and 121K+ unique visitors; shipped Square's first brand hardware device launch since 2018 (T3) and redesigned the homepage; led pricing & packaging restructure across 18 price plans for 75 public pages; mentored production designers and coordinated QA with engineers and PMs.
Designer, eBay Account at DEPT Agency
April 1, 2021 - August 1, 2022
Designed digital campaigns, landing pages, data visualizations, and social assets for a Fortune 500 e-commerce client; contributed to cross-platform marketing strategy across paid and organic channels.
UX Designer at Depth Experience Design
April 1, 2021 - December 1, 2022
Conducted user interviews and synthesized research for a community-focused UX client; produced wireframes and user flows to inform product direction and stakeholder decisions.
UX & Brand Designer at NSCAD Extended Studies
October 1, 2020 - August 1, 2021
Rebranded the department's full visual identity; Developed website wireframes and a front-end design system to support ongoing web presence.
Branding Designer (Freelance) at Wheelhouse Design
July 1, 2020 - August 1, 2020
Created early branding concepts and logo systems for a camper/cabin construction start-up.
Design Intern at Brian Communications
April 1, 2019 - August 1, 2019
Delivered logo concepts and social graphics for nonprofit healthcare clients.
Design Researcher at NSCAD University
September 1, 2018 - December 1, 2018
Contributed to Gaelic graphic design research under NSCAD's Chair of Design.
Head Editor & Copywriter, Designing Paths Series at RGD Canada
April 1, 2024 - Present
Developed and led editorial direction for RGD's newcomer spotlight series; wrote and edited 6+ published interviews amplifying diverse voices in Canadian design.
Designer — eBay Account at DEPT Agency
April 1, 2021 - August 1, 2022
Designed digital campaigns, data visualizations, social media assets, and landing pages for a Fortune 500 e-commerce client. Contributed to cross-platform marketing strategy, partnering with senior stakeholders to bring product experiences to life from concept to launch.

Education

Master of Design (Interdisciplinary) at NSCAD University, Halifax
January 1, 2018 - January 1, 2020
Bachelor of Arts, Visual Arts (Minor in Music; French Immersion) at University of Ottawa
January 1, 2013 - January 1, 2017
Master of Design (Interdisciplinary) at Nova Scotia College of Art & Design (NSCAD)
January 1, 2018 - January 1, 2020
Bachelor of Arts, Visual Arts at University of Ottawa
January 1, 2013 - January 1, 2017
Master of Design (Interdisciplinary) at NSCAD University
January 1, 2018 - January 1, 2020
Bachelor of Arts in Visual Arts at University of Ottawa
January 1, 2013 - January 1, 2017

Qualifications

UX Design Certificate
January 1, 2021 - December 31, 2021
Provisional RGD Certification
January 1, 2020 - March 24, 2026
Visual Arts Certificate in Design
January 1, 2018 - December 31, 2018
Certificat de Bilinguisme
January 1, 2016 - December 31, 2016

Industry Experience

Software & Internet, Retail, Media & Entertainment, Professional Services, Education, Healthcare