Hello, I’m June Valence, a customer service professional with over five years of experience in luxury hospitality and client-facing roles. I excel at welcoming guests, solving problems, and delivering memorable experiences across hotels, travel activities, and retail environments. I’m known for my upbeat, service-driven approach, strong communication, and ability to work well with diverse teams to ensure smooth operations and satisfied guests. I speak English and Kiswahili fluently, with basic French, sign language, and Greek, and I hold a Bachelor of Science in Communications and Public Relations. I’m motivated by helping people feel cared for and by turning guest insights into improved service and growth opportunities for the organization.…

June Valence

Hello, I’m June Valence, a customer service professional with over five years of experience in luxury hospitality and client-facing roles. I excel at welcoming guests, solving problems, and delivering memorable experiences across hotels, travel activities, and retail environments. I’m known for my upbeat, service-driven approach, strong communication, and ability to work well with diverse teams to ensure smooth operations and satisfied guests. I speak English and Kiswahili fluently, with basic French, sign language, and Greek, and I hold a Bachelor of Science in Communications and Public Relations. I’m motivated by helping people feel cared for and by turning guest insights into improved service and growth opportunities for the organization.…

Available to hire

Hello, I’m June Valence, a customer service professional with over five years of experience in luxury hospitality and client-facing roles. I excel at welcoming guests, solving problems, and delivering memorable experiences across hotels, travel activities, and retail environments. I’m known for my upbeat, service-driven approach, strong communication, and ability to work well with diverse teams to ensure smooth operations and satisfied guests.

I speak English and Kiswahili fluently, with basic French, sign language, and Greek, and I hold a Bachelor of Science in Communications and Public Relations. I’m motivated by helping people feel cared for and by turning guest insights into improved service and growth opportunities for the organization.

See more

Language

English
Fluent
Swahili
Fluent
French
Beginner
Greek, Modern
Beginner

Work Experience

Guest Relations Agent at Domes Zeen Chania Luxury Collection
March 1, 2025 - July 1, 2025
Welcomed guests on arrival, provided welcome drinks; checked-in guests and shared information about programs, facilities and hotel. Escorted guests to rooms, built rapport, and answered questions. Recommended local attractions based on interests, collected daily guest feedback, and ensured satisfaction. Handled complaints and took necessary steps. Participated in in-house events to ensure smooth operation and gather feedback.
Guest Relations Manager at Kiani Beach Resort
March 1, 2024 - November 1, 2024
Welcomed guests and created rapport on arrival; informed guests about hotel outlets and facilities; ensured guest satisfaction via outstanding service. Collaborated with Front Office and Housekeeping for timely room availability. Assisted with guest queries and disputes; built good guest relationships. Prepared reports for senior management and gathered 1-on-1 feedback and online reviews.
Online After Sales Agent at Teleperformance (Apple)
July 1, 2023 - November 1, 2023
Provided information and recommendations to customers; handled reservations and bookings for activities and transport; coordinated with hotel staff to ensure guest satisfaction. Offered personalized service and resolved issues; managed post-purchase inquiries and feedback.
Sales Agent at Mike’s Tourist Shop, Almirida, Greece
March 1, 2023 - July 1, 2023
Provided information and recommendations to customers; handled sales and bookings for activities and transportation; assisted with guest transportation arrangements and special requests; solved problems and addressed customer complaints.
Concierge at Blue Elephant, Almirida, Greece
April 1, 2022 - November 1, 2022
Provided information and recommendations to guests; handled reservations and bookings for activities and transportation; coordinated with staff to ensure guest satisfaction; offered personalized attention and managed special requests; resolved issues and gathered feedback.
Customer Service Representative at Coca Cola Depot, Eldoret, Kenya
January 1, 2019 - April 1, 2019
Contacted customers to drive sales and build relationships; improved customer retention; marketed services and products; built positive relations with the public; handled complaints tactfully and addressed inquiries to maintain service quality.
Tele Sales at VLCC Wellness Centre, Dubai, UAE
October 1, 2016 - October 1, 2017
Cold calls to potential customers to generate sales; set appointments and supported field sales; contacted existing customers and prospects to close deals; maintained records of calls and sales; updated customers on new products and promotions; performed post-sale follow-ups to ensure satisfaction.
Marketing at Marketing Huduma Centre (Immigration Department), Kisumu, Kenya
January 1, 2016 - September 1, 2016
Created general awareness of the organization; marketed services and gathered public feedback; built relations with the public; clarified misunderstandings and tactfully addressed complaints.

Education

Add your educational history here.

Qualifications

Bachelor of Science in Communications and Public Relations
September 1, 2015 - April 1, 2019

Industry Experience

Travel & Hospitality, Retail, Professional Services, Other